Customer Experience & Quality Solutions Specialist

Teri Arenz

Customer Experience and

Quality Solutions Specialist

Austin, TX

512-***-****

*********@*****.***

LinkedIn Profile

Objective

I am committed to building strong relationships and healthy systems — whether with customers, teams, or the landscapes we care for. With a customer-first mindset and a calm, organized approach, I bring professionalism, creativity, and reliability to every role. My diverse background across entrepreneurship, franchise operations, and corporate environments has equipped me to deliver measurable results while staying adaptable, collaborative, and growth-focused. Work Experience

2025 – 2026

2022 – 2025

H.E.B.- Store 24 Austin, TX

eStore, Curbie/Personal Shopper

● Followed systems and worked on a crew

● Adapted quickly and successfully to fluctuating seasonal requirements

● Demonstrated strategic initiative in addressing emerging priorities with decisive action

● Cross-departmental support

Natera Genetic Testing – Remote. Austin, TX

Patient Coordinator, Inside Sales

• Women’s Health Impact Player Q1FY24

• Guided patients through complex genetic testing processes with clarity, empathy, and accuracy

• Interpreted and communicated technical information, ensuring patients understood procedures, timelines, and next steps

• Collaborated with in-house departments to resolve issues, verify data, and maintain high-quality service standards

• Applied strong attention to workflow detail in reviewing patient information, documentation, and test requirements

• Strengthened patient trust through consistent follow-up, education, and solution- focused communication

2010 - 2020

MeYoMa - Encinitas, CA

Client Experience and Retention, Owner

● B2B business development and training.

● B2C sales, service, and engagement.

● Applied strong observational skills to identify client needs, patterns, and concerns

● Utilized AA-level science coursework to support evidence-based recommendations and communicate technical concepts in simple, approachable language

● Wellness Coach, Yoga Instructor, Massage Therapist, H.H.P. Licensed Education and Professional Development

Academic:

• Graduated High School (Texas)

• AA Math and Science (California)

Licenses:

• Texas Cosmetology Operator #1833643

• California Cosmetologist #KK592723

• California Certified Massage Therapist #31880

• City of Encinitas, Ca Holistic Health Practitioner #HHP 0243 Training/Certifications:

● Microsoft 365, Cybersecurity, CRM, Coursera - certificate

● Salesforce Marketing Cloud – training

● Interdisciplinary Yoga, L.Y.I., Seven Spiritual Laws of Yoga, L.Y.I Strengths

PERSONAL ATTRIBUTES

• Motivated Self Learner

• Networking

• Leadership Skills

• Account Management Skills

• Creative Marketing Talent

• Client Retention

PROFESSIONAL SKILLS

• SOP Improvement

• Strong Customer Service Skills

• Marketing & Advertising Skills

• Problem Solving

• Professional Etiquette

• Multiple Tasks/Priorities

• Effective Organizational Skills

• Process Design

DIGITAL EXPERIENCE

• Salesforce, CRM

• Oracle, CRM

• SaaS- LIMS, Twilio, OKTA

• Omnichannel Outreach

References Available

Contact this candidate