Experienced IT Support Technician (20+ Years)

Edward Lu

***-** **** ******, ********, NY *****

Home: 718-***-**** • Cell: 917-***-****

*******@*****.***

Computer Skills: Operating Systems Windows10, 8, 7, All Mac OS X, HP Think Client, Android and POS retail system. Microsoft Active Directory, SCCM. UNIX, VMS, New York Columbia Cornell Hospital PC upgrade Window 10 roll out. Citrix, IBM Smell business SR650, SR630 SR550 Rack Server. M serial

Workstation, All ThinkPad Laptop.

System Administration : Create user account. Change password. Add application access right.

Networks TCP / IP, Close Circuit/Wi-Fi, CCTV. Coaxial, Fiber Optic and CAT5/6 Cable installation.

Wireless Router. Cisco Wireless Access point, Cables modem network. Install and wiring Network Cable.

Software, Microsoft desktop applications, Office13& 365, Virus scan, Remedy, Intune mobile Apps.

CISCO, Avaya Audio Video teleconference equipment configuration and Trading Trust Phone set up.

Hardware HP Server, IBM. Dell PC, all HP Laser, IBM, HP POS system and Zebra Printers.Scanner.

Mobil Devices support, IPhone, IPad, Android and BlackBerry Mobile Apps, Webmail and wireless setup.

White glove experience: Support Corporation high level management staffers.

Experience:

New York City Housing Department Office/ Police Department Wifi upgrade Sept 2025- Current

• Upgrading Office computer operation system from Windows 7 to 11.

• Travel City five boroughs homeless shelter to upgrade all office computers.

• Install new CISCO enhanced WIFI access point for Police department.

New York City Health Hospital Corp Data Center Project support Engineer May - Sept 2025

• Runing Day to day operation. Monitoring Servers and Data backup.

• Install new servers and decommission old servers.

• Responding server Data backup tapes sent to remote location

• Responsible with Vender MDF and IDF

• Updata Change management Data base for IP and MOP.

Montefiore Hospital, IT Analyst / MIT • Sept 2023– April 2025

• Hospital Data Center Network cable upgrade from Ether net Cat5/6 to Fiber Optic

• Install New servers and decommission old servers.

• Responding server networking issue trouble shoot.

NCR Corp March 2020 – Augest 2023

• NCR certified client Service Engineer.

• Responsive for NCR’s Retail self-checkout register repair upgrade service.

• First line support for NCR Banking ATM machine.

• Install new equipment for NCR’s Clients.

Japan Tech, NYC NY Project support engineer • March 2019 – March 2020

• Mizuho Bank New York office relocation set up

• Trading Floor setup and support. Verified Bloomberg’s keyboard and Trading Trust Phone system.

• Setting up and configuration all New office thin client computer and Monitors

• Testing and verifying all Think Client computers applications

Leidos San Diageo CA Field Service engineer trainer • Dec 3 2018~ Feb 2019

• Airport X-ray Scan Machine Service Engineer Certification trainer.

• Completed and Certificated REVEAL CT-80 DR/DR+ Mobile VACIS and RPM Maintenance

• Conveyor Belt installations, service and maintenance Certification training.

Franklin Templeton Investments • August 2017-March 2018

Stamford CT, Junior System Onside Engineer

•Responsible for Data Center Server room servers operation. Support Citrix connectivity issue.

•Set up new servers Racks, installed new HP and IBM Windows servers and run patch network cables.

•Configured Backup server and Hardware refresh.

•Maintain Outlook and Window Servers 24 by 7 operations.

•Set up Outlook 365 for user’s mobile devices. As IPhone, IPad and Laptop with hot spot access.

Spectrum / Time Warner Cable Inc. NYC, •Nov 2015 – August 2017

Level Three Customs support analysis

• Cable signal to set top box level with Spectrum Analyzer.

•Calculate and Configured Signal lines distribution to meet all equipment’s need.

•Running cable line from Tap to Client residence or office.

•Testing and report to Engineering Deportment of different bands of Cable set top box.

•Install and Trouble shoots customer’s Video set top box, Cable modem and internet access issues.

•Set up customer’s mobile device to Cable modem wireless router.

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IBM IT Service Specialist •July 2007 – Sept 2015

2011 to 2015 IBM Level 3 Customer Onsite Desktop support Specialist New York, NY

•Support and managing IBM's Client network and Servers infrastructures

•Level 3 Desk side support Engineer for CNA Insurance Company.

•Configured Mobil devices such as Blackberry, IPhone to access user’s company’s web mail account.

•Responsible for CNA’s Tarrytown and Melville office’s server room support. Server’s installation. •Interactive with third party Vendors to configure set up wireless access point and security setting.

•Using Active Directory to manager User’s account. Responsible company computers application

•Install and maintenance. Using office communicator to remote access into User’s PC to fix computer issues.

• For new hirer using SMS server to image new work stations. Configure PCs to join the network Domain.

• Install new applications, Set up outlook mail account. Install Printer driver. to configure user MS office.

•Used Arc Server to back up server. Mapping user’s network driver.

• 2007 to 2011 as IBM GTS field support Specialist, Support, set up and service IBM Blades, P Serial •Servers for JPMorgan, Merrill lynch and Bank of American, Set up Trading flood IBM M Workstations, •Bloomberg Workstation. Dictaphone and Multi monitor screens display.

• Completed Wireless survey project and set up wireless access point for New York City High School.

• IBM retail Clients New Store POS system set up Team lead. For GAP Inc. Best Buy and Old Navy.

•Support IBM's retail Clients Point of sale system repair, upgrade, roll out and maintenance.

Education: Currently studying CCNA

STEVENS INSTITUTE OF TECHNOLOGY Hoboken NJ

Master of Electrical Engineering (M.E.E.), Computer Information Networks - 1990

SOUTH CHINA UNIVERSITY OF TECHNOLOGY Guangzhou, China

Bachelor of Science (BS), Electrical Engineering – 1984.

Certified Leidos Reveal CT-80 DR/DR+ and Mobile VACIS Technician support

Inactivated Passed Top Secret Background check. Fluent in Chinese.

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