IT Support & Systems Engineer

CHRISTOPHER

RICCI

**********@*****.*** ***- ***-3684

Holbrook, NY

Experienced IT professional with

expertise in Windows Server, Active

Directory, and VMware

Virtualization, providing high-level

support and system management

in diverse environments. Proven

ability to implement robust backup

and disaster recovery solutions.

Eager to leverage skills in an IT

Support Specialist role to enhance

system efficiency and security.

PROFESSIONAL

SUMMARY

Central Business Systems - IT Engineer (MSP)

Melville, NY • 03/2025 - Present

Mather Hospital – Northwell Health - IT&S Technician Port Jefferson, NY • 10/2021 - 02/2025

EXPERIENCE

Provide Tier 2/3 support across multiple client environments, resolving high-volume tickets via ConnectWise

•

Administer Windows servers, Active Directory, and Group Policy to maintain secure and efficient systems

•

Deploy and manage Microsoft 365 (user provisioning, MFA, migrations, licensing)

•

Configure VMware environments including VM deployment, snapshots, and resource allocation

•

Troubleshoot VPN, network, and printing issues (TCP/IP, drivers, connectivity)

•

Implement backup and disaster recovery solutions (Veeam, Azure Backup)

•

Perform patch management, firmware updates, and system monitoring to ensure uptime

•

Deploy endpoint security tools and enforce BitLocker encryption policies

•

Delivered technical support for hospital staff, resolving hardware, software, and network issues

•

Installed, configured, and maintained workstations and clinical systems

•

Coordinated repairs and maintained IT equipment across departments

•

• Documented solutions and improved internal knowledge base Communicated daily with staff to troubleshoot and resolve IT concerns

•

Hunter Business School

Specialist Diploma: Computer

Technician & Networking

EDUCATION

SKILLS

• Windows Server

• Active Directory

• Group Policy

• Microsoft 365

• VMware Virtualization

• Networking

Hardware & Software

Troubleshooting

•

• Backup & Disaster Recovery

• Endpoint Security

• Ticketing Systems

CERTIFICATIONS

• CompTIA A+

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