Experienced Office Receptionist in Healthcare
Resume:
Norridge, IL
********@*****.***
Dena Schiavone-Farmer
OFFICE RECEPTIONIST
EDUCATION
High School Diploma
Elmwood Park High School 2004
Elmwood Park, IL
PROFESSIONAL SUMMARY
Dependable in managing front office operations with strong skills in patient scheduling, record keeping, and handling insurance documentation. Proficient in using medical office software and ensuring account data entry, while maintaining calm and organized environment. Adept at multitasking and providing top-notch customer service to patients and staff. Brings solid work ethic to role of Office Receptionist, ensuring smooth and efficient office operations.
REFERENCES
Available upon request
FUNCTIONAL SKILLS
Front desk Operations, HIPAA compliance, Customer service background, Appointment management, Office administration, Insurance billing procedures, Insurance verification, Data entry, Bookkeeping, Typing and filing, Teamwork, Multitasking, Problem-solving, Active listening, Professionalism
EXPERIENCE
May 2025 – January 2026
Office Receptionist • HappySmiles Dental
Assisted physicians with patient care coordination by scheduling follow-up appointments.
Managed patient scheduling, insurance verification and medical records with accuracy and efficiency.
Proficiently answered multiple phone lines and routed calls accordingly.
Answered inquiries from patients regarding billing issues or other administrative matters.
Processed payments accurately, including cash, check, credit card and electronic funds transfer.
Accurately tracked incoming referrals from primary care providers.
Provided excellent customer service to patients in a courteous and professional manner.
Greeted visitors warmly while verifying their identity and purpose of visit.
Distributed prescription medications upon request of physicians or staff members.
Ensured compliance with HIPAA regulations through confidential handling of all patient information.
Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
Responded to emergencies, helping patients in distress and identifying support resources.
Answered telephones and directed calls to appropriate staff.
Transmitted correspondence and medical records by mail, e-mail and fax.
Completed insurance or other claim forms.
June 2009 – May 2025
Office Manager • Steven A. Rock, DDS
Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
Resolved customer inquiries and complaints with timeliness and professionalism.
Created and maintained filing systems to ensure accurate record keeping.
Utilized excellent organizational skills to prioritize tasks effectively.
Delivered quality customer service to staff and customers.
Purchased office supplies and equipment to replenish inventory.
Managed office flow by providing direct support to visitors.
Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes..
Created and reviewed schedules, maintaining staffing levels to meet service goals.
Working with Patients to understand what medically needs to be done and schedule for their needs.
Resolving any issues with insurance or patient statements.
Entering in claim information into the office software.
Great vendors, patients and visitors at the front of the office.
Cleaned and organized office, maintaining orderliness and reducing contamination.
Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
January 2022 – January 2025
Associate Recruiter • KSA Recruiting
Collaborated with hiring managers to develop job postings that accurately reflect position requirements and qualifications needed for success.
Maintained accurate records of all applicant information in our system.
Ensured a positive candidate experience by providing timely feedback at each stage of the recruitment process.
Analyzed resumes against job specifications to ensure accuracy in candidate selection.
Identified potential passive candidates through online searches and networking activities.
Conducted initial phone screens with applicants to assess experience level and qualifications.
Coordinated background checks for successful candidates prior to onboarding.
Scheduled interviews for various positions within the organization.
Reviewed resumes and other application materials to identify potential candidates.
February 2002 – June 2009
Dental Assistant • Steven A. Rock, DDS
Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments.
Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics.
Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly.
Set up dental instruments and supplies in alignment with dentist preferences.
Prepared treatment rooms with appropriate instruments before each appointment.
Developed positive relationships with patients and colleagues.
Provided support to other staff members as needed during busy times at the clinic.
Managed patient records in accordance with HIPAA regulations while maintaining confidentiality of all information.
Tracked inventory levels of dental supplies and placed orders when necessary.
Charted patient data and treatment in electronic health records system.
Answered phone calls promptly and responded to inquiries regarding appointment scheduling or billing issues with accuracy.
Communicated professionally with other healthcare providers about treatment plans for individual patients.
Disposed of hazardous waste in accordance with clinic protocols.
Liaised between patients and dentist to explain and support treatment plan.
Exposed, developed, and mounted intraoral and extraoral dental x-rays.
Cleaned and polished removable appliances.
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