Customer Service & Collections Professional

Dashauna Singleton

Maryville, IL ***** +1-213-***-**** ********************@******.***

Work Experience

Customer Service Agent

Centene management Maryville, IL

January 2024 to Present

• (Remote) Provided exceptional customer service by promptly responding to inquiries and resolving issues,

• Resolved complex customer complaints by actively listening to concerns, empathizing with their frustrations, and finding appropriate solutions within company guidelines

• Processed insurance/benefits/claims in a medical records department accurately, payment processor and efficiently while adhering to compliance and privacy guidelines

• Handled high-volume inbound calls in a fast-paced call center environment, assisting customers with inquiries, claims, and account issues

Call Center Representative

Cash1 Loans Phoenix, AZ

July 2018 to Present

• Answering inbound calls in a timely manner, making numerous amount of outbound calls

• Problem solving in bone calls, updating card, information account maintenance

• Problem solving with credit card fraud

• Collecting payments from multiple accounts throughout the workday

• Providing new potential clients with excellent customer service

• Collections 0 to 30 days past due ACH payments and debit payments( 4 plus years) Bank Teller

JPMorgan Chase Scottsdale, AZ

January 2020 to September 2022

• Greeting customers as they come into our branch, assisting them with every day transactions

• Helping them with wire transfer, card maintenance, making credit card payments, reversing fees off accounts overall account maintenance

• Going above and beyond to measure the shower, or customers were satisfied when they came in and exceeded their expectations as they left

• Was in the beginning of learning the process of opening regular accounts closing accounts Education

High school diploma

Ontario High School Ontario, CA

September 2006 to May 2010

Skills

Cash management Managing customer accounts Customer engagement Client interaction via phone calls Live chat Customer service Attention to detail Debits & credits Managing clients in a customer support role Microsoft Excel Technical troubleshooting support Banking Phone communication Type speed 40-60 wpm Loan origination Fraud Email customer support Order processing

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