Administrative Assistant & Customer Service Specialist

Kenia Mejia

**** ****** ******* **** 352-***-****

Davenport, FL 33837 Email:************@*****.***

Allen Datagraph Systems, Inc. (ADSI) Londonderry, NH September 2011 – April 2014

Administrative Assistant / Customer Service Rep.

Reported directly to the office manager and COO.

Greeted vendors, customers, job applicants and training attendees.

Worked to complete projects under tight deadlines with heavy client/vendor contacts.

Operated a busy switchboard to route incoming calls as well as placing outgoing calls.

Prepared daily sales reports for the office manager and COO.

In charge of entering and applying all payments received (credit card, checks, ETF/ACH) for all customer's orders using DBA Manufacturing Software.

Entered and processed orders for labeling and/or template cutter machines, as well as the supplies for such machines, in a daily basis using DBA Manufacturing Software; then gave those orders to the shipping and/or production departments for packing and shipping. This also included, systems/machines received from customers sent in for repair, maintenance or upgrades.

Scheduled all the freight shipping pickups/deliveries of all the labeling systems, template cutters, recorders and all other products sent to customers or trade shows throughout the United States and Internationally.

Maintained client and vendor contact and distribution lists in a confidential manner.

Monitored receiving inventory, time tracking and Accounts Receivable invoicing.

While multi-tasking in an efficient manner, assisted other departments, such as Technical Support and Shipping Department, on special projects as they arose.

Ektron, Inc., Nashua, NH 09/22/2008-02/28/2011

Administrative Assistant/Receptionist

Designed services and training cases using Salesforce.com after receiving signed agreements from Sales. Assigned the cases to the Training, Professional Services and Best Practices department managers.

Reviewed all time sheets for the Professional & Best Practices departments to keep track of billable and non-billable hours used in all assigned projects.

Updated the Technical Support Stats report on a weekly basis, obtaining the information for the report from eCAS and Salesforce.

Prepared all travel logistics for trainers and services engineers when training or performing services on-site at Clients’ locations.

Oversaw printing, binding and shipping different types of training manuals (Administrator, Developer, End User, etc.) for all in-house and on-site trainings across the USA, Canada and Australia.

Ordered all supplies for the Training Department.

Greeted vendors, customers, job applicants and training attendees, as well as coordinating catering services for clients attending in-house training in Nashua, NH and San Francisco, CA.

Worked to complete projects under tight deadlines with heavy client/vendor contacts.

While multi-tasking in an efficient manner, assisted other departments, such as Finance, Sales and HR, on special projects as they arose.

Intechra LLC (Formerly Lifecycle Partners, LLC), Merrimack, NH 07/31/2006-09/05/2008

Administrative Assistant/Receptionist

Coordinated all work tasks for any new or updated Statement of Work and Fees Schedules for the Operations Department.

Developed PO’s and contract tables for new clients.

Generated and distributed client reconciliation reports.

Matched AP invoices to purchase orders, acquired authorization on invoices.

Oversaw bank deposits and entered payments into accounting system.

Routed client calls to client services representative.

Received and distributed mail.

Monitored receiving inventory, time tracking and Accounts Receivable invoicing.

Fixed Income Clearing Corp., New York, NY 12/2003-12/2004

Administrative Assistant

Supported Legal Risk/Credit & Membership Team and FICC Staff; relieved officials of clerical work and business details.

Updated and maintained members’ and vendors’ files by scanning and filing legal documents.

Created and updated various reports, late fee letters and occasional presentations using Excel, Word and Power Point.

Worked on special projects as they arose in an efficient manner.

Grayling Group (Formerly The Global Consulting Group.), New York, NY 9/2000-11/2003

Administrative Assistant/Receptionist

Greeted vendors, customers, job applicants and visitors on a daily basis.

Arranged for transportation services for executives and/or visitors.

Operated a busy switchboard to route incoming calls as well as placing outgoing calls.

Ordered office supplies to ensure timely arrival and accuracy.

Charged with receiving and sending out correspondence and packages.

Provided assistance to the Latin America and Asia-Pacific investor relations consulting groups.

Reported directly to the VP of the Latin America group and the VP of the Asia-Pacific group.

Updated daily contact database and distribution lists for groups using the intranet database.

Arranged logistics for conference calls and meetings with clients or vendors.

Prepared presentations, investor kits and annual reports.

Responsible for mass mailings of annual and quarterly reports, including proper labeling.

Produced research reports using Thomson’s software such as Share World and IR Channel.

Developed research report templates with heavy emphasis on formatting graphs and tables.

Prepared reports and mailing lists for electronic delivery to printer and clients.

Arranged travel plans, car services and hotel reservations for clients and consultants.

Managed phone-to-tape transcriptions and vendor invoice maintenance.

Worked under tight deadlines with heavy client/vendor contact.

HSBC USA Bank, New York, NY 8/1998-9/2000

Executive Assistant

Reported directly to the VP of the Small Business Loan Group.

Drafted legal proposals, deal agreements and loan pre-printed documentation.

Designed research presentations with emphasis on formatting text, graphs and tables in Excel.

Created business presentations for road trips and speaking engagements.

Arranged logistics for group meetings, luncheons and client meetings.

Prepared client loan documentation and distributed them to the Loan Department on a timely basis.

Coordinated travel arrangements, car service and hotel reservations for clients and team members.

Prepared financial presentations and expense reports for team members.

Maintained client contact and distribution lists in a confidential manner.

EDUCATION

A.A.S., Computer Science, Monroe College Bronx, NY

PROFICIENCIES

MS Word, Excel, Outlook, PowerPoint, Access (Light), Adobe Acrobat, Lotus Notes, Salesforce, Concur, @Task, eCAS, DBA Manufacturer, familiarity with QuickBooks and the Internet. Bilingual in English and Spanish.

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