Account Managing, Data Entry

ANDRAE BUSH

Cleveland, OH *********@*****.***

PROFESSIONAL SUMMARY

Customer-focused retail and lease-to-own professional with experience leading teams, driving sales, managing customer accounts, and supporting day-to-day store operations. Former AcceptanceNow Assistant Manager with hands-on knowledge of lease-to-own applications, payment terms, collections, retail partnerships, and customer retention. Brings additional leadership experience in footwear retail, inventory control, merchandising, logistics, and loss prevention, along with a valid driver's license and forklift certification. CORE COMPETENCIES

• Lease-to-Own Sales • Customer Account Management • Collections & Payment Follow-Up • Team Leadership

• Retail Operations • Sales Growth • Customer Service • Inventory Control

• Visual Merchandising • Loss Prevention • Partner Store Relations • Data Entry PROFESSIONAL EXPERIENCE

Daniels Health July 2024 - February 2026

Warehouse & Logistics Associate

• Processed incoming regulated medical-waste shipments by verifying manifests, quantities, labels, and system records for accuracy and compliance.

• Operated 26-foot box trucks on-site, positioned vehicles at loading docks, and supported occasional route operations.

• Weighed, scanned, labeled, tracked, and staged incoming and outgoing materials using internal inventory software.

• Loaded and unloaded box trucks and semi-trailers while following strict safety, handling, and compliance procedures.

• Opened and secured the facility during independent and overtime shifts, including early mornings, weekends, and extended hours. Dick's Sporting Goods October 2023 - June 2024

Retail Footwear Operations Lead

• Directed daily footwear workflow, assigned associate responsibilities, and led department huddles focused on service, productivity, and sales priorities.

• Oversaw early-morning freight processing, receiving, inventory updates, stockroom organization, and placement of new footwear on the sales floor.

• Provided knowledgeable product recommendations, including basketball footwear, and helped customers select products based on fit, performance, and budget.

• Partnered with store management on staffing needs, merchandising, inventory accuracy, department standards, and loss-prevention procedures. AcceptanceNow (Rent-A-Center) January 2023 - September 2023 Assistant Manager

• Generated new business through walk-in customers, online inquiries, retail-partner referrals, and other lead sources.

• Guided customers through the complete lease-to-own process, explaining program benefits, payment schedules, qualification requirements, and application steps.

• Converted submitted applications into completed rental agreements while supporting store sales and customer-retention goals.

• Built relationships with partner-store personnel to increase referrals and create a smooth experience for shared customers.

• Managed customer accounts through payment follow-up, delinquency resolution, accurate documentation, and professional issue handling.

• Kept the Store Manager informed on sales activity, customer accounts, daily operations, and team performance. Finish Line May 2021 - January 2023

Sales Supervisor

• Supervised daily sales-floor operations, delegated assignments, led opening huddles, and communicated sales goals and promotional priorities.

• Coached associates on customer service, product knowledge, accountability, and performance expectations.

• Executed visual-merchandising plans by rotating featured footwear, maintaining displays, and positioning high-priority products to support sales.

• Monitored inventory, replenished merchandise, organized stock areas, and supported inventory counts and shrink-reduction efforts.

• Resolved customer concerns and maintained a welcoming, organized, and sales-ready store environment. QUALIFICATIONS & CERTIFICATIONS

• Valid Driver's License • Forklift Certified • 26-Foot Box Truck Experience • Opening & Closing Procedures

• Inventory Tracking Systems • Safety & Compliance • Sales & Customer Retention • Team Coaching & Workflow Coordination

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