Dispatch and Import Operations Coordinator

**/**** - **/**** ******** Coordinator

Cennox, Springfield, MO

Dispatched technicians to fix ATMs, smart safes, bank equipment and more. Scheduled installs and uninstalls. Sent calls to be dispatched by a locksmith as needed. Coordinated schedules with the RSM. Managed 12 technicians in a specific area and helped fill in for other FSCs as needed. Assisted in training new hires in India and the US as needed. Assisted with projects as needed as well. 10/2018 - 11/2021 Import Coordinator, Cargo and Freight Agents FedEx Trade Networks, Springfield, MO

Cleared import freight held by customs coming from outside of the US. Also cleared USDA shipments.

04/2017 - 09/2018 Vacation Planner, Travel Agents

Big Cedar Lodge, Ridgedale, MO

Scheduled appointments for spa, salon, marina rentals, dinner reservations, Top of the Rock excursions and special events. Filled in on the switchboard and shuttle department. Drove guests in golf carts during big on site events. 11/2015 - 03/2017 PBX Operator (Private Branch Exchange Operator) Big Cedar Lodge, Ridgedale, MO

Answered incoming calls to the resort. Transferred to correct department. Took calls for housekeeping and dispatched maintenance department for specific calls. Assisted in emergency calls and helped dispatch shuttles. 11/2013 - 11/2015 Clerical

Express Personnel, Springfield, MO

Went to various locations completing what work contracts needed to be done whether it was data entry or clerical.

09/2014 - 12/2014 Customer Service

NPC International, Springfield, MO

Answered calls and took pizza orders

03/2010 - 01/2012 Vacation Planner

Wyndham Vacation Ownership, Springfield, MO

At home agent. Duties included taking inbound calls and placing owners on vacation. Assisted owners with re-setting passwords and extensive customer service. Transferred owners to correct departments depending on what they needed. 04/2008 - 01/2010 Dispatch Assistant

McNutt Auto Transportation, Lowry City, MO

Dispatch assistant, verification, order building, switchboard operator of 24 incoming lines and other duties as delegated

11/2004 - 05/2005 Billing Specialist

HEALTHCAREfirst, Springfield, MO

Medical billing for private home care and Hospice care for approximately 4 of my own clients that I took care of. Answered phones, filing etc. 11/2003 - 06/2004 Customer Service

Travelnow.com, Springfield, MO

AMY Creasy

3153 S 33RD RD

HUMANSVILLE, MO 65674

Phone: 417-***-****

Email: ***.********@*****.***

Employment History

Travel Agent and customer service.

01/2001 - 02/2003 Office Manager

Signature Home Inspections, Nixa, MO

Answered phones, scheduling, filing, deliveries, AR, AP, payroll. 06/2004 Medical Office Assistant

Vocational School Certificate

Vatterott College, Springfield, MO

Graduated with a certificate for MOA. Billing, coding and scheduling and office procedures.

05/1991 High School Diploma

Logan-Rogersville, Rogersville, MO

Education History

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