HR Assistant and Program Coordinator

J'Neen Evans

Decatur, GA ***** • 904-***-**** • **********@*****.***

Professional Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Core Skills

HRIS Platforms (Workday, ADP, Paycom)

Report generation

Employee onboarding

Conflict management

Employee relations

Maintaining files

Team player

Communication management

Talent acquisition

Microsoft office and docusign

Professional Experience

Team Lead, SSVF Navigation Program, 04/2025 to 07/2025

Changing Homelessness Inc. – Jacksonville, FL

Supported 100 veterans and households weekly through phone-based service navigation, benefits coordination, and issue resolution.

Ensure accurate documentation of all client interactions in compliance with VA and organizational standards.

Provide guidance and coaching to team members on call handling, documentation quality, and customer service best practices.

Serve as escalation point for complex cases requiring problem-solving and follow-up.

Coordinator, Volunteer & Referral Specialist, 09/2022 to 04/2025

United Way RealSense & 211 – Jacksonville, FL

Served as primary point of contact for volunteers, addressing questions related to onboarding, scheduling, and compliance requirements.

Handled inbound and outbound calls and email inquiries while maintaining accurate records and timely follow-up.

Supported service-level goals by prioritizing requests and resolving issues on first contact whenever possible.

Collaborated with internal teams to resolve escalated concerns efficiently.

· Managed high-volume inbound calls providing confidential intake, needs assessment, and service referrals.

· Maintained a 96% quality assurance score for call documentation accuracy, compliance, and customer interaction standards.

· Resolved caller concerns efficiently while meeting strict productivity, call handling, and adherence metrics.

· Utilized case management and CRM systems to document interactions clearly and accurately in real time.

HR Onboarding Associate, 06/2022 to 09/2022

MarketSource, Inc. – Jacksonville, FL

Provided phone and email support to new hires regarding onboarding steps, documentation, and system access.

Entered and verified sensitive personal data with a high degree of accuracy and confidentiality.

Met productivity and turnaround expectations in a fast-paced, deadline-driven environment.

Operations Manager / Administrative Assistant, 01/2019 to 03/2022

MMA USA – Jacksonville, FL

Served as first point of contact for clients and staff, managing inbound calls, inquiries, and issue resolution.

Maintained scheduling, records, and documentation with accuracy and professionalism.

Demonstrated reliability, strong attendance, and time management in a multi-line phone environment.

Human Resources Manager, 03/2017 to 05/2019

Lighthouse Movers, Inc – Jacksonville, FL

Managed high-volume inbound calls providing confidential intake, needs assessment, and service referrals.

Maintained a 96% quality assurance score for call documentation accuracy, compliance, and customer interaction standards.

Resolved caller concerns efficiently while meeting strict productivity, call handling, and adherence metrics.

Utilized case management and CRM systems to document interactions clearly and accurately in real time.

Education

M.A.: Organizational Management & Leadership

Virginia University of Lynchburg

B.B.A.: Business Management (Minor: Psychology)

Edward Waters University

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