Enterprise Technology & Operations Transformation Leader

LAWRENCE S. WILSON

Brooklyn, NY 718-***-**** **********@*****.***

ENTERPRISE TECHNOLOGY & BUSINESS TRANSFORMATION EXECUTIVE

Technology and operations leader with 20+ years of experience leading enterprise transformation, financial systems, global application delivery, process improvement, and technology-enabled business change across media, consulting, healthcare, and nonprofit environments. Track record of leading global teams of 150+, managing capital budgets of up to $50M, supporting application portfolios associated with more than $2B in annual revenue, eliminating $1.2M in monthly revenue leakage, and delivering complex technology initiatives from strategy and business case through implementation and adoption.

CORE EXPERTISE

Enterprise Technology Strategy Business Transformation Global Operations Leadership Enterprise Systems Implementation Program & Project Leadership Financial Systems Process Reengineering Change Management Capital Budget & P&L Management Vendor Strategy & Negotiation SaaS Implementation Business Case & ROI Analysis Risk Management SOX Compliance Requirements & Process Analysis Executive Stakeholder Management Team Development

PROFESSIONAL EXPERIENCE

CORAL INC. — New York, NY

Operations Consultant January 2021–Present

• Partner with the COO and cross-functional leaders to establish business priorities, translate strategic objectives into operational plans, and define goals and performance measures.

• Assess operational processes, infrastructure needs, and organizational dependencies to identify gaps, risks, and opportunities for improvement.

• Lead planning and coordination across stakeholders, developing project plans, status reporting, process documentation, current- and future-state workflows, functional requirements, and test scripts.

• Recommend process and operational improvements designed to strengthen execution, improve service delivery, and support organizational scalability.

• Facilitate cross-functional alignment and support implementation through documentation, process mapping, training, and structured change activities.

FREEDOM HOUSE — New York, NY

Social Worker & Technology Consultant September 2015–January 2020

• Combined direct human-services experience with technology and operations leadership to modernize clinical and administrative processes within a nonprofit service environment.

• Led end-to-end selection and implementation of the FamCare SaaS case-management platform, replacing manual workflows and paper-based records with a centralized digital system.

• Managed requirements gathering, RFP development, vendor evaluation, system configuration, implementation, rollout, and staff training.

• Developed business cases and ROI analyses to secure project funding and established project goals and performance measures to support successful implementation and adoption.

• Redesigned workflows and streamlined intake and case-management processes, reducing administrative burden and improving access to program information.

• Developed and delivered training and co-authored presentations for national forums addressing innovation and emerging practices in human services.

VIACOM INC. — New York, NY

Media Technology Services / Financial Systems 1999–2012

Promoted to Vice President, 2004

• Led global application delivery and technology operations supporting MTV Networks, MTV International, and Viacom Corporate, with responsibility for teams of 150+ employees, contractors, vendors, project managers, business analysts, developers, and support professionals across New York, Miami, London, Belarus, and India.

• Directed strategy, development, implementation, and support for an enterprise application portfolio associated with more than $2B in annual revenue.

• Led technology initiatives that eliminated $1.2M in monthly revenue leakage by identifying business-control gaps and developing systems solutions to improve revenue capture.

• Managed a capital budget of up to $50M with P&L accountability, evaluating investments through business justification, feasibility assessment, and ROI analysis.

• Developed long-term application portfolio strategies and technology roadmaps addressing business growth, organizational diversification, and industry change; presented recommendations to senior executive leadership for approval and investment.

• Negotiated offshore vendor agreements, RFPs, statements of work, contracts, and service-level agreements, contributing to more than $1M in maintenance-cost reductions.

• Partnered with executive and business leadership to reengineer processes, identify opportunities for technology-enabled improvement, establish investment priorities, and lead change-management initiatives.

• Provided leadership across the full systems development lifecycle, including architecture and design review, requirements, development, testing, implementation, production support, and operational governance.

• Helped establish lifecycle methodologies and governance practices supporting Sarbanes-Oxley compliance and stronger technology controls.

• Developed global teams and leaders while establishing operating practices designed to improve delivery quality, business responsiveness, and accountability.

ANDERSEN CONSULTING (ACCENTURE) — New York, NY

Manager June 1998–November 1999

• Served as Program Manager for complex enterprise remediation initiatives, directing a 10-person multidisciplinary team of consultants, client project managers, and third-party contractors.

• Led cross-functional work spanning business analysis, quality assurance, data modeling, system design, application development, project administration, and Y2K remediation.

• Managed project assessment, budgeting, detailed planning, resource allocation, benchmarking, risk identification, and executive-level issue escalation.

• Identified program risks and presented mitigation recommendations to executive leadership, coordinating implementation across client and consulting teams.

• Supported business development activities with consulting partners through opportunity analysis, client profiling, and proposal development.

BMG ENTERTAINMENT — RCA RECORDS / ARISTA RECORDS — New York, NY

Manager, Business Analysis October 1995–June 1998

INDEPENDENT CONSULTANT — SYSTEMS INTEGRATION & SUPPORT

Various Clients September 1993–October 1995

EDUCATION

NEW YORK UNIVERSITY

Steinhardt School of Culture, Education, and Human Development

M.A., Counseling for Mental Health and Wellness, Applied Psychology

UNIVERSITY OF PENNSYLVANIA

B.A., International Relations & Spanish Literature

Concentration in International Business, The Wharton School

ADDITIONAL QUALIFICATIONS

Six Sigma Certified

Fluent Spanish Proficient French

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