Agile Transformation & Program Management Leader

RAVINDRA JADHAV

EMAIL: ***********@*******.***

M: 901-***-****

* * * * *

EXPERIENCE & EXPERTISE

Technical Project-Program Manager Digital-Business Transformation Vendor/Client/People Management SAP-Salesforce Cloud Implementation Agile Scrum/Kanban/Waterfall/SDLC SOS, PO Sync-up, DOR-DOD, Retro Mainframe-AWS Cloud Migration Forecast, Billing, Cost Plans, Budget Defect Tracking & Risk/RAID Log JIRA, Confluence, JQL, VersionOne Salesforce-SAP AB/UAT/API Test Mobile Testing, Defect Tracking & Risk Technologies: SAP, SF Clouds, AWS Redshift, Glue, DBeaver, PowerBI, AzureADO, ServiceNow, RESTful, Postman Domains: BFSI-Core Banking (Card Payments for US and EU-SEPA), Healthcare, Logistics, Automotive(EV, BEV, PHEV) PROFESSIONAL SUMMARY:

• Enterprise Cloud Transformation & Modernization: Led large-scale enterprise cloud transformation and modernization programs, transitioning legacy Mainframe and SAP platforms to AWS and Salesforce ecosystems while driving Agile/Scrum delivery across multi-vendor global teams in US, EU, and EMEA regions.

• Agile Delivery Transformation: Transitioned enterprise delivery models from traditional Waterfall to Agile/Scrumban frameworks by establishing Agile governance, facilitating Scrum ceremonies, coaching teams, and improving sprint predictability, release planning, and delivery efficiency.

• Project-to-Product Transition: Led transition from project-centric to product-driven delivery models by defining product roadmaps, managing Epics, Features, and User Stories, prioritizing backlogs, and aligning milestones with business goals and executive governance.

• Salesforce-SAP-AWS Integration Modernization: Directed migration and integration initiatives involving Salesforce, SAP, AWS, REST APIs, MuleSoft, and cloud-native architectures, ensuring scalable enterprise modernization and operational continuity.

• AI Agentic & Customer 360 Implementation: Managed transition of Salesforce-SAP integrated business operations into AI-enabled Customer 360 ecosystems through implementation of Salesforce Chatbot and Agentic AI solutions, enabling intelligent workflow automation, enhanced analytics, and seamless enterprise integrations.

• Jira & Confluence Governance: Established enterprise Jira and Confluence governance processes by transitioning manual tracking activities into centralized Agile reporting, dashboard management, JQL-driven analytics, and collaborative documentation frameworks.

• Compliance & Change Management: Managed enterprise release transitions and governance processes involving GDPR, HIPAA, SOX, PCI-DSS, IT Security, PMO approvals, Change Management, and Change Control Board (CCB) compliance across regulated environments.

• Financial Governance & Reporting: Transitioned project financial management into structured governance models by driving forecasting, cost planning, billing/invoicing, Appropriation Requests (AR), accrual reporting, and QBR-based executive reviews.

• Risk, Incident & Mitigation: Led operational transitions for risk, incident, and mitigation management by implementing proactive RAID governance, dependency tracking, escalation management, and issue resolution frameworks to minimize delivery disruptions.

• Core Banking & Payment Implementation: Managed banking and payment modernization transitions involving Chase Payment Gateway APIs, SEPA digital banking integrations, tokenization services, and AR/AP transaction workflows for secure online payment ecosystems. Served as Onsite Project Lead for Standard Bank South Africa, leading transition and integration of retail banking self-service channels while coordinating distributed delivery teams and enterprise banking operations.

• Quality Engineering & QA Management: Transitioned QA and testing organizations toward enterprise quality engineering practices by implementing Functional, Automation, API, Mobile, Integration, Migration, UI/UX, A/B, and UAT testing frameworks across large-scale delivery programs.

• Enterprise Test Management Leadership: Led quality transformation initiatives as QA Manager for Abbott B2B CRM Portal and diagnostics toolchains by improving test governance, automation coverage, release quality, and end-to-end delivery standards.

RAVINDRA JADHAV

EMAIL: ***********@*******.***

M: 901-***-****

2 P a g e

PROFESSIONAL EXPERIENCE

Capital Group, Irvine, CA, (LTIMindtree - Contract) Since June 2025 Role: Senior Technical Project Manager-Scrum Lead(TPM-SM)Team Size- 21 Working as a Senior Technical Project Manager-Scrum Lead for the entire tower, managing onsite-offshore and geographically scatter team across US and India. Leading Agile delivery and project management for enterprise banking technology initiatives, coordinating cross-functional teams across Salesforce Marketing Cloud (SFMC), DocuSign, Appian, and Capital Banking(TRAC) platforms to digitize customer mandates, digital workflows, and data integration capabilities.

• Project Roadmap, Scope, Objectives: Develop high level comprehensive project-product plan as per scope and objectives. Create milestone delivery plan with appropriate tools and available resources

• Agile Delivery & Governance: Facilitate Agile ceremonies—Sprint Planning, Stand-ups, Reviews, and Retrospectives, ensuring delivery alignment across product, data, and integration teams spanning, Middleware Salesforce, UI/UX.

• Cross-Platform Coordination: Partnering with Product Owners, Solution Architects, and Business Analysts to prioritize and manage backlog items focused on API integration, data migration, and workflow automation operations.

• End-to-End Project Implementation: Managing sprint execution and release cycles across Salesforce, Appian, and backend TRAC data modules, ensuring synchronization between business processes and technical systems.

• Risk & Issue Management: Identifying and resolving integration touchpoint issues, data sync delays, and release dependencies, driving proactive mitigation to avoid operational impact.

• Technical Delivery: Collaboration with DevOps and QA teams to maintain CI/CD pipelines, conduct regression testing, and ensure secure, compliant deployments in line with IT Security, SOX, and PMO standards.

• Performance Tracking: Monitoring key Agile performance metrics (velocity, burndown, backlog health) to improve delivery predictability and resource planning across concurrent workstreams.

• Regulatory & Audit Compliance: Ensuring adherence to change control, audit traceability, and data privacy policies, maintaining transparency across internal and external audit reviews.

• Global Team Collaboration: Fostering coordination between onshore and offshore project teams across multiple time zones, ensuring unified delivery and consistent communication.

• Metrics and Reporting: Establishing and tracking Agile metrics to measure team performance, identify bottlenecks, and drive improvement initiatives.

• Documentation & Reporting: Managing JIRA boards, Confluence repositories, and release dashboards, providing real- time visibility into progress, risk, and milestone tracking for senior stakeholders.

• Continuous Improvement: Conducting sprint retrospectives, implemented lessons learned, and promoted process optimization and delivery excellence across teams. Tech Stack: SFMC, Java, spring boot, React, AWS, Cloud Mercive(virus scan), Docusign, PDF Scariff, ServiceNow American Honda Motor Company, Los Angeles, CA (Infosys-Contract) June 2024 – May 2025 Role: Technical Project Manager-Scrum Master (TPM-SM), Team Size- 7 Working as a Technical Project Manager (TPM) and seasonal Scrum Master at a leading EV and automative company in Los Angeles. My roles and responsibilities include.

• Program-Project Roadmap, Scope, Objectives: Develop high level comprehensive project-product plan as per scope and objectives. Create milestone delivery plan with appropriate tools and available resources

• Support Product Owners: Collaborate with Product Owner to refine and maintain the product backlog, ensuring that it is well-prioritized and clear. Minimizing interruptions during the iteration and protect the team from distractions.

• Cross-Functional Collaboration: Work with Product Owners, development teams, and other stakeholders to identify and resolve cross-functional dependencies, ensuring that the team has what it needs to achieve business objectives.

• Facilitate Agile Ceremonies: Organize and facilitate all Agile events, including daily stand-ups, iteration planning, backlog refinement, reviews, and retrospectives to ensure team is aligned, focused, and continuously improving.

• Project Documentation: Create and maintain Confluence pages to document all key milestones, deliverables, and tasks for clear communication and project transparency.

• JIRA Administration: Create, modify and grant access to new Jira users. Writing Jira queries using JQL to perform advance searches and to manage, track and update Jira issues effectively. Writing Jira queries using fields, keywords and functions as per project needs. Saving filters used for Dashboard and Project Jira boards. RAVINDRA JADHAV

EMAIL: ***********@*******.***

M: 901-***-****

3 P a g e

• Monitor Project Progress: Continuously track project progress, identifying risks and issues, and provide regular updates to stakeholders to ensure alignment and transparency throughout the sprint.

• Compliance and Approvals: Facilitate the process of obtaining approvals from compliance bodies (GDPR, HIPPA, SOX, CCB, ARB, IT-Security, etc.) by ensuring project timelines are met and creating necessary requests in ServiceNow, Jira.

• UAT Support: Prepare UAT (User Acceptance Testing) plans and scenarios, assist business users with testing (including API validation using tools like Postman), and ensure the testing phase is thorough and properly executed.

• Release Readiness, Go/No-Go Decisions: Publish UAT test results, provide leadership with a summary of release readiness and obtain business sign-off for Go/No-Go decisions. Present detailed roll-over plan for successful release.

• Risk and Issue Management: Actively track, understand, and help remove risks and issues that impact the team’s ability to deliver, ensuring that continuous improvements are made to optimize team performance.

• Data Management and Reporting: Support the team in extracting, processing (ETL), and presenting data in tools like AWS Redshift, Glue, and Power BI to enable data-driven decisions and insights.

• Project Sponsorship and Approvals: Organize and present Quarterly Business Reviews (QBRs) or Minimum Viable Product (MVP) reports to leadership to secure project approvals, sponsorship, and funding.

• Financial and Status Reporting: Create, review and submit Project Cost Plans, monthly accruals, and project status reports to leadership, ensuring clear communication around quality, cost, and delivery (QCD), Weekly/Monthly project status to leadership on timely basis

Tech Stack: AWS Redshift, Glue, Lambda, PySpark, DBeaver, ECRM, Site Core, OneTrust, ServiceNow, Clarity, Confluence, JIRA, Microsoft Project, Azure DevOps, GIT, Postman, PowerBI Fisker Inc, Los Angeles, CA July’2022-June’ 2024

Role: Senior IT Project Manager-Lead Scrum Master (TPM-SM), Team Size- 18 Fisker Inc. is one of the leading Electric Vehicle (EV) automotive player based out of Manhattan Beach, CA, USA. With its variety of product categories like Fisker Ocean, Fisker Pair, Alaska and Ronin. As Technical Project Manager and seasonal Scrum Master, I’m responsible to perform various roles and responsibilities across different verticals and project teams. This project deals with various platforms and end user applications involving actual business stakeholders.

• Vendor Transition & Delivery Governance: Led transition and onboarding of vendors, implementation partners, and offshore delivery teams across Salesforce, SAP, AI/ML, Middleware, and QA workstreams, ensuring smooth knowledge transfer, delivery alignment, SLA adherence, and operational continuity.

• Multi-Vendor Coordination & Stakeholder Alignment: Managed cross-functional collaboration between internal business teams, third-party vendors, system integrators, and consulting partners to drive seamless execution of enterprise integration and AI transformation initiatives.

• Vendor Risk & Dependency Management: Monitored vendor deliverables, project dependencies, risks, and escalation items while ensuring compliance with contractual obligations, milestone commitments, and enterprise governance standards.

• Transition Planning & Knowledge Transfer: Facilitated transition planning, documentation handover, environment readiness, and KT sessions between outgoing and incoming vendor teams to minimize delivery disruption and ensure continuity of support operations. Collaborated with Solution Architects, AI/ML teams, and Salesforce engineers and Business stakeholders to translate business requirements into scalable chatbot use cases, conversation flows, and automation logic

• Leading Cross-Functional Projects: Successfully manage cross-functional, multi-technology projects under tight deadlines and limited resources, ensuring seamless integration of Salesforce, Workday and SAP technologies

• Led implementation of Chase Payment Gateway, OneSource Taxation, and partner system integrations using REST APIs to enable secure debit/credit card validation for US and EU (SEPA) online transactions across AR/AP processes. Leveraged tokenization services for secure digital banking transactions, ensuring compliance and data protection.

• Led end-to-end integration and delivery of AI-driven chatbot implementation (Salesforce CRM Analytics / AI Agentic) to enhance Customer 360 for SAP and Salesforce Clouds (Sales, Service, Marketing) using MuleSoft as API, enabling seamless data exchange and process automation including SAP’s Inventory, Parts, Accounts Receivable/Accounts Payable (AR/AP), Master Data, Warranty, and Invoices using SAP Fiori. RAVINDRA JADHAV

EMAIL: ***********@*******.***

M: 901-***-****

4 P a g e

• Owned project scope(Tower), milestones, and deliverables for AI-enabled solutions, ensuring alignment with business objectives, acceptance criteria, and quality standards. Managed cross-functional teams (Salesforce, SAP, Middleware, QA, DevOps) to deliver integrated AI solutions within defined timelines and dependencies

• Defined and tracked acceptance criteria, UAT scenarios, and business KPIs for chatbot performance, ensuring successful client/business sign-off. Proactively managed risks, dependencies, and change requests related to AI implementation, minimizing impact on delivery timelines and project scope. Ensured compliance with security, data privacy, and governance standards while implementing AI-driven customer interaction solutions.

• Delivered continuous improvements by analyzing chatbot usage, feedback, and performance metrics to optimize accuracy, response time, and user experience JIRA Issue Management & Documentation: Manage JIRA issues and defects to ensure they are tracked, reported, and assigned for resolution. Create Confluence pages to document project milestones and key deliverables, maintaining a clear record of progress and important details.

• Leadership on Milestones & Brainstorming: Take the lead in managing project milestones, brainstorming ideas, and determining effective task management strategies. This ensures the team stays on track, and the right techniques are used to meet project goals.

• Project Planning & MVP Demos: Develop detailed project plans, track progress, and present MVP demos to SVPs, senior management, and stakeholders. This involves providing clear direction, setting expectations, and defining due dates to ensure timely delivery of the project.

Tech Stack: SFDC(Sales, Service, Marketing, Field Service), Mulesoft, SAP(FICO, Parts, Inventory, AR/AP, Warranty, Master Data, Invoices,) Fiori, JIRA, Confluence, AI Chatbot, AI Agentic, Figma, ASP.Net, AzureADO, GIT, Postman. FedEx Express, Memphis, TN (Atos-Contract) May 2019 – July 2022 Role: Agile Program Manager-Scrum Master, Team Size- 75+ Worked as Agile Program Manager(SAFe Practitioner) Scrum Master for implementing end-to-end solutions of large enterprise customers across domains and geographies, delivering technology and business values to customers.

• Backlog Management & Prioritization: Own and manage the Product Backlog, ensuring it is well-defined, prioritized, and aligned with business goals. Work closely with stakeholders to refine user stories, ensuring clear acceptance criteria. Collaborate with cross-functional teams to translate business needs into actionable backlog items.

• Project & Resource Planning: Oversee project planning, resource allocation, onsite-trip planning, and overall execution. Ensure that product initiatives are executed on time, within scope, and aligned with strategic goals. Coach, mentor, motivate and monitor two different project teams and influence them to take positive action and accountability for their assigned work.

• Stakeholder Collaboration & Communication: Act as the bridge between business stakeholders, development teams, and leadership to ensure alignment. Facilitate Sprint Planning, Reviews, and Retrospectives, ensuring productive discussions and clear action points. Maintain cordial relationships across teams, including development, configuration, program management, and product management. Provide regular updates to management, stakeholders (onsite- offshore), and cross-functional teams.

• Agile & Scrum Facilitation: Ensure all Scrum events take place effectively and remain timeboxed, productive, and value-driven. Help the Scrum Team focus on delivering high-value increments that meet the Definition of Done. Facilitate Scrum of Scrums (SOS), Daily Stand-ups, Iteration Demos, and other sync-up meetings. Support Agile best practices and ensure teams follow Agile principles to improve velocity and efficiency.

• Risk & Impediment Management: Identify organizational impediments and drive solutions to maintain workflow efficiency. Recognize potential risks, provide mitigation strategies, and ensure business continuity. Act as an escalation point to remove blockers and barriers between stakeholders and teams.

• Cross-Team Coordination & Leadership: Provide technical and business guidance to development teams and ensure end-to-end tracking of deliverables. Coordinate with DevOps, QA, Development, and Process teams to streamline execution. Lead by example, motivate, mentor, and guide teams to take ownership and accountability. Facilitate decision-making, conflict resolution, and stakeholder alignment.

• JIRA Issue and Confluence: Manage JIRA issues and defects, ensuring they are captured, reported, and assigned with clear resolutions. Create and maintain Confluence pages to track milestones and important deliverables

• Monitor Project Progress: Continuously track project progress, identifying risks and issues, and provide regular updates to stakeholders to ensure alignment and transparency throughout the sprint. RAVINDRA JADHAV

EMAIL: ***********@*******.***

M: 901-***-****

5 P a g e

Scan-IT Solutions (SHIPCO) Pune, India 10/2017 –5/2019 Role: Senior Consultant/Scrum Master(QA Automation), Team Size- 07 Worked as Senior Consultant (QA Automation-Manual) and practicing Scrum Master with product company where I developed, maintained the automation framework with GitHub & Jenkins for Continuous Integration (CI/CD), for parallel execution across different modules

• Developed and maintained end to end automation script using Selenium Web Driver, Java with TestNG framework along with tools like Jenkins and ANT- Maven.

• Design & develop Test cases/ test scripts using data driven & keyword driven framework using Selenium Web driver.

• Extensively automated regression and functional test suites by Developing Test scripts, and Test Suites using Selenium WebDriver, JAVA, JUnit. Implemented TestNG automation framework for the Smoke Test.

• Handled the special mouse events and selected the options from the tab menu using Selenium Actions Builder and Action Classes, Mouse Hover and Key Board Events.

• Worked with RESTFUL APIs using SoapUI for cross-functional applications API testing.

• Proficient in finding elements using customized Xpath, Starts-with, Text and Contains attributes.

• Risk and Gap analysis. Implementation of best practice and processes to enhance the QA Test proficiency. Abbott Pharmaceuticals (eZest Solutions) Pune, India (Chicago, IL, USA) Feb 2017 – Sept 2017 Role: QA Manager (QA Automation-Manual), Team Size- 12

• Project planning, resource planning, onsite-trip planning, deliverables planning and execution of end-to-end project management tasks. Coordination-communications with different teams such as DevOps, Dev, QA and Process teams.

• Provide updates to management, stake-holders (onsite-offshore). Create, review different plans and documents and getting approvals on the same from different stake-holders.

• Identity organizational impediments and provide solution before turn-around time. Identify Risks and its mitigation.

• Worked on end-to-end system validations (L2-L4 Support) for frequent releases to validate SOP Compliance (stage- wise), Change Management (Dev, Test, Staging, L2-L4, PROD using CI/CD).

• Worked on define, validation of approvals of Pre and Post Integration Qualifications(IQ), Operation Qualifications(OQ) and Production Qualifications(PQ) from quality owners and stake holders.

• Preparation and approvals of Incident Report (IR) approved by quality owners and stake holders.

• Coordination between Customers, Module-Product owners on all issues, requirements & solutions.

• Arranging PMT meetings with offshore-onsite stake-holders for any outstanding issues and for resource feedback.

• Analyze User Stories, Business Requirements, Functional Requirements and System Requirements Avalara Technologies, Pune, India Aug 2015 – Dec 2016 Role: Principal QA Engineer (QA Automation-Manual), Team Size- 6

• End-to-end testing of Workday CRM especially HR, Payroll, Telent Management, Benefits, HCM of project management and testing activities to ensure successful implementation and operation. Define project scope (for modules like Core HR, Talent, Payroll, Benefits, HCM). Develop project plans, timelines, deliverables, and milestones.

• Manage project resources, stakeholders, and communication plans. Coordinate with Workday implementation partners and third-party vendors for Integration and Business UAT testing

• Development and Implementation end to end automation using Selenium Web Driver with TestNG and Page Object Model (POM) framework along with tools like Jenkins and ANT- Maven.

• To integrate the automation framework with GitHub & Jenkins for Continuous Integration (CI/CD), for parallel execution. Develop configurable test suites and generate TestNG xml files.

• Design & develop Test cases/ test scripts using data driven & keyword driven framework using Selenium Web driver.

• Extensively automated regression and functional test suites by Developing Test scripts, and Test Suites using Selenium WebDriver, JAVA, JUnit. Implemented TestNG automation framework for the Smoke Test.

• Expert in finding elements using customized Xpath and Starts-with, Text and Contains attributes.

• Workday, Salesforce, WordPress, TrustFile, Weebly, WooCommerce, OpenCart, CS_Cart testing RAVINDRA JADHAV

EMAIL: ***********@*******.***

M: 901-***-****

6 P a g e

Company – KPIT Technologies Limited, Pune, India Mar 2012 – Jul 2015 Role: Quality Manager(ODC) Team Size- 23

• Led coordination between onsite-offshore teams across Dev, QA, and CM verticals for project management, daily/weekly meetings, and end-to-end testing activities; conducted feasibility studies for automation tools

• Supervised hardware testing for ECUs (ECM, BCM, TCM), including ECU flashing, resetting, test bed setups, and validation over CAN and KWP2000 protocols.

• Conducted daily and weekly status calls (OCS, Conference, Telepresence), organized team trainings, handled performance appraisals, facilitated Go/No-Go meetings, and issued Testing Certificates for project releases.

• QA Lead Digital Group Technologies, Pune, India (Client - Walters-Kluwer, USA)

• Onsite-Offshore Lead at Nihilent Technologies, Pune, India (Client - Standard Bank, South Africa)

• Senior Test Engineer at NIIT Technologies Limited, New Delhi, India (Client - SABRE-Expedia, USA)

• Test Engineer at Mphasis Limited, Pune, India (Client - Abby National Plc, UK) EDUCATION

• Post Graduate Diploma in Computer Applications (PGDCA). University of Pune, Pune, India PROFESSIONAL CERTIFICATIONS & TRAINING

• Salesforce Platform Administrator

• SAFe 6 (SAFe Practitioner),

• SAFe 5 (SAFe Agilist)

• Professional Scrum Master I (PSM-I)

• Introduction to Conversational AI

• Essentials of AI Cloud Computing

TOOS AND TECHNOLOGIES

SaaS Platforms Salesforce Clouds(Sales, Service, Marketing), ServiceNow, Mulesoft, GitHub Cloud/AWS EC2, S3, Redshift, Glue(PySpark), Lambda, SQS, IAM, CloudWatch, Azure DevOps/CI-CD Java, Jenkins, Git/GitHub, Azure(ADO), ASP.Net, C# Agile Tools / Tracker JIRA, Confluence, VersionOne, HP-ALM, Bugzilla, Remedy Test Automation Tools Selenium, TestNG, Maven, SOAP, RESTful, Jmeter, Postman Version Control Systems GitHub, Team Foundation Server, Tortoise SVN, MPP, OpenProject, Figma Project Management Tools Jira, Confluence, MS Project, Rally, Azure DevOps (ADO), HP ALM, TFS, Clarity, SharePoint, Figma, Smartsheet

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