Quality Inspector & Documentation Compliance Specialist
Resume:
RESHMA SHAIKH
Summary
Results-oriented Operations and Customer Support professional with 5+ years of comprehensive experience in government and private sectors. Proven ability to manage high-volume operations, ensuring accuracy, quality, and adherence to SLA timelines through expert stakeholder coordination, meticulous documentation verification, efficient onboarding support, and effective escalation management. Seeking to leverage strong administrative, data entry, and process management skills in a contract Personal Assistant & Data Entry Operator role. Skills
Education
S.N.R Sons College
BBA (Computer Applications)
Coimbatore
Experience
DGFT
Personal Assistant & Data Entry Operator-(contract Basis) Coimbatore, Tamil Nadu
877-***-**** ****************@*****.*** Coimbatore Data Entry & Accuracy Microsoft Excel (Advanced Reporting & Data Management) Administrative Support Documentation Verification SLA Management Operations Support Customer Service & Client Handling Escalation Management Vendor/Seller Coordination KYC Verification MS Office Suite Google Workspace QuickBooks Email Communication Microsoft PowerPoint Managed and resolved high-volume stakeholder requests, ensuring timely issue resolution and maintaining strict compliance through accurate and efficient documentation verification. Developed and maintained operational reports using advanced Microsoft Excel functions, tracking key metrics and supporting effective escalation management to consistently meet SLA timelines. Streamlined workflows and implemented process improvements that significantly reduced processing delays and enhanced overall operational efficiency.
Prepared detailed budgets for program funding and implementation, ensuring accuracy and alignment with organizational objectives.
Reviewed and analyzed staff-submitted reports, providing recommendations for approval or necessary revisions to ensure data integrity and quality.
Interpreted and communicated complex policies, rules, regulations, and laws to diverse audiences, including organizations, government officials, and individuals. Provided comprehensive administrative support to multiple executives, including proactive email management, database creation and maintenance, and professional presentation preparation. Orchestrated seamless scheduling and coordination of meetings, conference calls, and webinars, ensuring all logistical requirements were met.
Oct 2021 - Aug 2023
Aug 2017 - Nov 2017
Jun 2016 - Aug 2017
LIL and RAKS Pallikkoodam School
Admission Coordinator / Admin Executive
Coimbatore, Tamilnadu
Angel Broking Pvt Ltd
Sales Executive
Mumbai, Maharashtra
Javed Qureshi Exports Pvt Ltd
Back Office Assistant
Mumbai, Maharashtra
Language
Resolved complex stakeholder inquiries via phone, email, and in-person interactions with a consistently professional, informative, and empathetic demeanor. Managed all aspects of office operations, including strategic supply procurement, equipment maintenance, and effective vendor coordination.
Processed expense reports, managed invoice processing, and conducted accurate bank reconciliations to maintain financial order.
Handled sensitive and confidential information with the utmost discretion, upholding strict confidentiality protocols. Managed executive travel arrangements and processed expense reimbursement claims efficiently. Orchestrated end-to-end admission coordination and onboarding processes for new students, ensuring a smooth and positive experience.
Addressed parent and student inquiries effectively via phone, email, and in-person, providing clear and accurate information.
Maintained precise student records and essential documentation, coordinating seamlessly with internal departments to ensure operational efficiency.
Scheduled and conducted engaging virtual and in-person campus tours for prospective students and their families, highlighting key features and benefits.
Developed and maintained a comprehensive, accurate database of student applicants and admissions records for efficient tracking and reporting.
Provided detailed information on admissions procedures and requirements to prospective students and parents, guiding them through the application process.
Assisted in the organization and coordination of successful admissions events, including open houses and scholarship competitions.
Participated in outreach programs at high schools and community colleges to effectively promote the university and attract prospective students.
Facilitated seamless customer account onboarding and meticulously completed Know Your Customer (KYC) verification processes, ensuring compliance.
Resolved client concerns efficiently and ensured the accuracy and completeness of all associated documentation. Delivered exceptional customer service, consistently exceeding satisfaction ratings and cultivating long-term, valuable client relationships.
Leveraged CRM systems to effectively manage customer relationships, track progress, and identify strategic opportunities for business growth.
Verified invoices with meticulous attention to detail and maintained accurate operational records. Provided essential support for export documentation and critical administrative coordination tasks. Delivered exceptional customer service by promptly and effectively resolving inquiries and complaints. Monitored online reviews and responded strategically to client feedback, enhancing brand reputation. Demonstrated strong performance under pressure, maintaining composure and providing excellent service in challenging situations.
English Hindi Tamil
Contact this candidate