Dedicated Concierge and Retail Operations Manager

Jorge Jacome

Glen Head, NY ***** +1-718-***-**** *********@*****.***

Professional Summary

Always wanting to learn and explore new exciting things. I have a very strong work ethic, for sure. I'm a quick learner as well. Always wanting and a willing desire to grow and also becoming a better person and leader. Very passionate, self-motivated, goal oriented.

Always making sure either a task or multiple tasks are done accordingly and proper. Work Experience

Residences Concierge

The Ritz-Carlton North Hills, NY

June 2024 to Present

Manager

Jm tropical aquarium inc Whitestone, NY

December 2018 to May 2023

Managing and overseeing all aspects of small business company. Working directly with clients, sales, customer service, making sure all aspects of inventory are up to date weekly, dealing with all types of vendors, ordering and making sure of on time payments, making sure all employees are well informed of their duties and keeping all clients 100% satisfied... Overall running mostly all day to day operations.

Have been in this industry for over 25 years. Always learning new things. Manager

Menagerie distributors Inc Flushing, NY

June 2000 to August 2018

Managing and overseeing all aspects of the retail business. From assisting clients to answering phone calls. Making sure all aspects of inventory and supplies were up to date on a weekly basis. From doing outgoing deliveries to customer's home as well. Dealing with all types of vendors, purchasing and receiving. Overseeing employees, making sure they were well informed of their duties and, as always, making sure 100% customer satisfaction. Education

Business Management (Bachelor's degree)

St John's University-New York Jamaica, NY

September 1995 to June 1999

Skills

Cash Handling Microsoft Office Organizational skills Stocking Sales English Merchandising Communication skills Management Negotiation Sales management Supervising experience Customer service Retail Management Assistant Manager Experience Time management Team management Bilingual POS Spanish Inventory Control Store Management Experience Business development Microsoft Word Retail Sales Pricing

Languages

Spanish - Intermediate

Certifications and Licenses

Driver's License

August 2019 to August 2027

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