Quality Assurance Documentation Assistant
Resume:
Spring Grove, PA
**************@*****.***
Victoria Hippensteel
QUALITY ASSISTANT
EDUCATION
Hanover Senior High school
Class of 2012
Completed some Medical Assistant courses
York Tech 2016
OBJECTIVE
Highly organized and detail-oriented professional with nearly nine years of experience in quality assurance, documentation management, data entry, and customer-focused support. Skilled in maintaining accurate records, coordinating with multiple departments, handling confidential information, and ensuring compliance with established procedures. Recognized for strong communication skills, attention to detail, and the ability to thrive in fast-paced environments.
REFERENCES
Available upon request
FUNCTIONAL SKILLS
- Customer Service Excellence
- Communication
- Data Entry and Record Management
- Confidential Information Handling
- Documentation and Reporting
- Microsoft Office Suite
- Administrative Support
- Attention to Detail
- Time Management
- Problem Solving
- Multi-Line Phone Systems
- Team Collaboration
- Process Compliance
- Organization and Prioritization
Additional Qualifications
- Experienced working in a fast-paced environment requiring accuracy and attention to detail.
- Strong ability to learn new software systems and procedures.
- Skilled at managing multiple priorities while maintaining a high level of professionalism.
- Committed to providing outstanding service and building positive relationships with customers and coworkers.
EXPERIENCE
Aug 2017 - present
Quality Assistant • Packaging Corporation of America
January 2013 – May 2015
Customer Service • Planet Fitness
JOB DUTIES
- Maintain detailed quality records, reports, and documentation while ensuring accuracy and compliance with company standards.
- Perform extensive data entry and manage confidential information in electronic systems.
- Collaborate with production, management, and support teams to resolve issues and maintain efficient operations.
- Review, track, and analyze quality data to support continuous improvement initiatives.
- Communicate effectively with employees across departments to obtain information and ensure timely completion of tasks.
- Assist with administrative functions including documentation control, report preparation, and record maintenance.
- Prioritize multiple responsibilities in a fast-paced environment while consistently meeting deadlines.
- Demonstrate exceptional attention to detail when reviewing records, reports, and quality documentation.
- Provide professional customer service and support to internal and external stakeholders.
- Follow established policies, procedures, safety requirements, and quality standards.
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