Customer Service, Excellent oral and written communication, Data Entr

Mary Murdock - **** Tiffany Lane, Lithonia, GA ***58

Phone: 404-***-**** E-mail: ****************@*****.***

CUSTOMER SERVICE PROFESSIONAL

Excellence in customer service and relationship management. Highly effective communication skills, both written and verbal with all members and levels of the organizational structure. Great at managing multiple priorities, delivering timely and accurate work products with a customer service focus. I enjoy assisting and interacting with others.

EXPERIENCE

Gerber Collision & Glass Company McDonough, GA

Customer Service Representative (8/2022 – Retired)

Respond to and manage phone inquiries, while providing updates on repair status to customers, insurance companies, and vendors.

Schedule estimates or repairs with customers

Process payments received from customers, insurance providers, electronic funds transfers (EFTs), and salvage companies

Enter payments in CCC One and run checks through Tele Check

Complete daily payment mate accounting reports and balance for deposit

Scan & email daily deposit to Processing Trainer

Set up Tows for Customers, Insurance Companies and Adjusters

Update customer records to show vehicle drop-off or pick-up.

Contact Enterprise Car Rental to assist customers with reservations who require transportation.

Receive customer keys for finished Enterprise vehicles and process rental car returns.

Update the shared system with Enterprise to reflect customer vehicle drop-offs.

Order Supplies from Staples

Create Staples and Vendor receipts for payment to be made

Prepare and dispatch collection letters and other official correspondence.

Deposit checks at the bank if they are not approved by Tele Check

Contact insurers to obtain missing details from claim assignments

ABC Christian Books & Natural Foods Atlanta, GA

Cashier/Customer Service (5/2017 – 8/2022)

Helping customers with their transactions and responding to any questions they might have

Pulling additional stock if needed or whatever I could assist the customer with

Restocking food, books, and freezers

Review the expiration dates on food products on a weekly basis.

Repackage bulk foods into smaller, weighed portions for sale.

Check bi-weekly deliveries and confirm all items are received before the delivery person leaves

Help bring delivered food inside the building.

Tag products, set prices, and track inventory quantities

Produce and distribute monthly statements

Take phone orders, pull items and prepare to be shipped via United States Postal Service or United Parcel Service

Complete daily cash drawer reconciliation, ensuring accurate balancing of cash, credit card transactions, and funds associated with employees, churches, and schools.

Aetna Insurance Company thru Managed Staffing out of Dallas, TX Alpharetta, GA

Underwriting Analyst (06/2016-11/2016)

Checked New Business proposals from brokers or agents for completeness using a checklist

If complete, I proceeded with entering the information from the proposals into various systems to produce a quote

If incomplete, missing information was requested by phone or email from the broker or agent.

The brokers or agents were instructed to send the proposal back thru the National Mailbox with the missing information to be reassigned

If the proposal was sent directly back to me, I had the option to reassign the case to myself or forward it back to the National Mailbox to be reassigned

Once the Quote was completed, it was e-mailed to the broker or general agent

RSUI Group, Inc. Atlanta, GA

Underwriting Assistant (03/2005-03/2015)

Prepared renewals & new business (primary & excess policies) for policy issuance after the underwriters reviewed and evaluated the risk

Issued renewal & new business (primary & excess policies)

Communicated and provided information to the brokers and the reinsurers

Worked with underwriter to effectively manage our workload and establish our priorities

Ordered underwriting reports (D&B & Isotel etc.) as well as property inspection reports per underwriters request

Reviewed property inspection reports (paying close attention to the recommendations), reinsurance certificates and underlying policies

Assisted with the collection of premiums and reconciliation of accounts as needed

Prepared and processed endorsements, non-renewals, cancellations & reinstatements

Cleared new business submissions in the system for underwriting review when I was asked to

RSUI Group, Inc. Atlanta, GA

Technical Assistant (11/2002-03/2005)

Prepared renewal & new business (excess policies) for policy issuance after the underwriters reviewed and evaluated the risk

Issued renewal & new business (excess policies)

Cleared new business submissions in the system for underwriting review

Issued simple and non-monied endorsements

Set up new and renewal excess policies in the system, preparing them for policy issuance

Assisted the Underwriting Assistant and Underwriter with requesting needed information from brokers

Requested primary policies, once received I reviewed for pertinent information and then forwarded to the underwriter to review and sign off on.

EDUCATION: East Atlanta High School – Diploma Received

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