French Bilingual Technical Support & Finance Lead

Patrice Noah Bessala

Pasig City, Philippines

091******** ******************@*****.**

Professional Profile

Bilingual French-English professional with solid experience in Technical Support, financial services, customer Operations Services, and Leadership Coordination. Experienced in Technical Support, transaction processing, account reconciliation, cash and liquidity management, dispute resolution, and stakeholder communication. Brings strong attention to detail, adaptability, and the ability to work effectively in multicultural and fast-paced environments.

Key Skills

• IT Support and Service Desk Analyst

• Customer Service

• Leadership and Coordination

• Process Improvement

• Cross-cultural experience

Work Experience

Christ’s Commission Foundation Inc. (CCFI)

Team Lead - GLC Level Coordination February 2026 - Present

• Lead coordination of GLC classes and events like True-Life Retreat and Water Baptism, schedules, facilitators, and participant progress.

• Ensure readiness of learning materials, venues, speakers, and online platforms.

• Support facilitators and coordinators through regular follow-up and team alignment.

• Prepare reports, feedback, and updates for leadership.

• Improve systems and workflows for more efficient program delivery. CGI

Senior Financial Account Processor – French May 2025 - January 2026

• Processed account-related financial transactions, fund movements, educational account setup and updates.

• Handled complex accounts with high accuracy and compliance.

• Reconciled records and reviewed documentation to maintain data integrity.

• Completed client requests within service-level expectations. CGI

Service Desk Analyst (French) April 2024 - May 2025 IT support, troubleshooting software/cloud/Apps issues for global clients. HSBC Electronics Data Philippines Inc.

Cash Services and Liquidity Manager – French September 2021 - February 2023

• Processed transfers, settlements, and collections within banking systems.

• Monitored balances and cash positions to support liquidity requirements.

• Reconciled accounts, investigated discrepancies, and supported reporting needs. Concentrix Daksh Services Philippines Corporation

Advisor I, Customer Service – French June 2019 - September 2021

• Managed customer concerns, disputes, and service interactions.

• Delivered timely issue resolution through email and ticket-based communication.

• Supported customer satisfaction through proactive and professional service. Shell Shared Services Inc. B.V Asia

Customer Operations Specialist – French February 2017 – May 2019 Managed customer concerns, disputes, and service interactions.

• Delivered timely issue resolution through email and ticket-based communication.

• Supported customer satisfaction through proactive and professional service. Education

Doctorate Degree of Ministry

Agyinasare Leadership College Philippines (May 5, 2019) Languages

• French - Native

• English – Fluent

Technical Proficiency

• Microsoft Word

• Microsoft Excel

• Microsoft Outlook

• Microsoft PowerPoint

• Salesforce

• ServiceNow

• SAP

• PeopleSoft

Additional Strengths

• Strong organizational and methodological skills

• Independent problem-solving ability

• Adaptability and attention to detail

• Analytical mindset

• Experience in multicultural environments

Volunteer Experience

Discipleship Group Leader at Christ’s Commission Fellowship.

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