Administrative Operations & Records Coordinator

MIKEALA WESTBROOK

Rahway, NJ 908-***-**** ******************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented administrative and operations professional with 5+ years of experience supporting high-volume environments across education, customer service, and coordination roles. Skilled in records management, confidential documentation, scheduling, data tracking, client communication, and administrative support. Proven ability to manage competing priorities, maintain accuracy, and provide professional service while working with diverse populations in fast-paced environments. Proficient in Microsoft Office Suite, Google Workspace, and maintaining confidential records in compliance-focused settings.

CORE SKILLS

Administrative Support • Records Management • Confidential Documentation • Data Entry & Tracking • Scheduling & Coordination • Client & Public Communication • Report Preparation • Microsoft Word, Excel & Outlook • Google Workspace • Organizational Support • Customer Service • Time Management • FERPA & PII Compliance • High-Volume Workflow Management

PROFESSIONAL EXPERIENCE

Rental Coordinator

AJ Jersey Oct 2025 – Mar 2026

Managed and tracked over 100 applications monthly while maintaining organized and accurate records

Coordinated communication between clients and internal departments to resolve documentation and scheduling issues

Maintained confidential applicant information and ensured timely follow-up on incomplete submissions

Supported daily administrative operations in a fast-paced, deadline-driven environment

Front of House Trainer

Black Seed Bagels Mar 2022 – Present

Coordinated onboarding and training logistics for new employees in a high-volume environment

Managed scheduling support, inventory tracking, and daily operational coordination

Resolved customer concerns professionally while maintaining efficiency and service standards

Assisted with administrative and operational tasks to support consistent workflow management

Associate Teacher

Success Academies May 2022 – Feb 2023

Maintained detailed academic and behavioral records for 25+ students while ensuring FERPA and PII compliance

Tracked student data and prepared documentation to support ongoing assessments and interventions

Coordinated communication with families, educators, and staff regarding student progress and support strategies

Managed multiple administrative and student-support responsibilities within structured academic deadlines

Improved student performance from 47% to 66% through organized, data-driven intervention strategies

Founder & Small Business Owner

AmalgamatebyNahvy Jun 2021 – Nov 2022

Managed scheduling, customer communication, order tracking, and administrative operations

Maintained accurate business and client records while overseeing daily workflow coordination

Conducted client outreach and resolved customer concerns while maintaining strong professional relationships

Oversaw operational organization, marketing, and fulfillment processes in a deadline-oriented environment

EDUCATION

Bachelor of Arts in English

Brooklyn College

Magna Cum Laude GPA: 3.8

ADDITIONAL

Microsoft Office Suite (Word, Excel, Outlook) • Google Workspace • Adobe Acrobat • FERPA & PII Compliance • Strong Written & Verbal Communication • Administrative Coordination • Confidential Records Handling

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