Store Manager
Resume:
DEANNE BOSTIC
ACCOMPLISHMENTS
Recruited * successful new managers
within one year.
•
Exceeded monthly store sales goals 4
months in a row.
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• Supervised team of 15 staff members.
SKILLS
• Customer service
• Problem-solving
• Customer relations
• Multitasking and organization
• Store opening and closing
• Team leadership
• Store merchandising
• Cash management
• Retail inventory management
• Employee training
• Recruitment and hiring
• POS systems
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
WORK HISTORY
December 2024 - Current
Store Manager Murphy USA, Charleston, SC
April 2024 - March 2026
Store Manager Rainbow Clothing Store, North Charleston, SC Managed daily store operations, ensuring compliance with company policies and procedures.
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Supervised staff performance, providing training and support to enhance service quality.
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Implemented inventory management practices to optimize stock levels and reduce shrinkage.
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Analyzed sales reports to identify trends and adjust merchandising strategies accordingly.
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Maintained excellent customer service standards, resolving issues promptly and effectively.
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Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
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Managed inventory control, cash control, and store opening and closing procedures.
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• Assisted with hiring, training and mentoring new staff members. Developed team schedules to ensure adequate coverage during peak hours and events.
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Conducted regular safety inspections, promoting a safe environment for customers and employees.
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Collaborated with corporate teams on promotional activities to drive sales growth and customer engagement.
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Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
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• Completed point of sale opening and closing procedures. Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
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• Approved regular payroll submissions for employees. Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
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CONTACT
Ladson, SC 29456
**********@*****.***
Bold Profile
August 2020 - February 2024
Store Manager Family Dollar, Summerville, SC
October 2011 - March 2019
Store Manager Trainer Dollar General, Summerville, SC Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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Improved customer satisfaction through staff training in customer service and product knowledge.
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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
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Rotated merchandise and displays to feature new products and promotions.
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Reconciled daily sales transactions to balance and log day-to-day revenue.
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Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
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Scheduled employees for shifts, taking into account customer traffic and employee strengths.
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• Completed point of sale opening and closing procedures.
• Approved regular payroll submissions for employees. Trained new store managers on operational procedures and best practices to ensure consistency across locations.
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Developed and implemented training modules focused on inventory management and loss prevention strategies.
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Mentored team members in customer service excellence, enhancing overall shopping experience and satisfaction.
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Conducted performance evaluations to identify areas for improvement and provide constructive feedback.
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Collaborated with district managers to execute strategic initiatives aimed at improving store operations and profitability.
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Managed daily cash reconciliation processes at multiple stores, ensuring accuracy in financial reporting.
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Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
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Promoted excellent customer service with thorough staff training and ongoing coaching sessions.
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EDUCATION
High School Diploma
Bennettsville High Schol, Bennettsville
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