Assistant Manager & Team Leadership

Sarah Case

Jackson, TN ***** • 931-***-**** • ***********@*****.***

Professional Summary

Dynamic Assistant Manager with a proven track record in team leadership, customer service, and process improvement. Adept at fostering positive work environments and driving operational efficiency.

Skills

• Customer service • Money handling

• Team leadership • Decision-making

• Time management • Problem-solving

• Goal setting

Work History

Assistant Manager, 02/2023 to 11/2025

Acima – Jackson, TN

• Oversaw daily operations to ensure alignment with company policies and procedures.

• Trained and mentored new team members on best practices and operational standards. Developed and implemented process improvements to enhance efficiency in workflow management.

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Collaborated with cross-functional teams to address customer inquiries and resolve issues promptly.

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• Supervised day-to-day operations to meet performance, quality and service expectations.

• Developed strong working relationships with staff, fostering a positive work environment. Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

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• Generated repeat business through exceptional customer service. Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

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Tax Associate, 01/2022 to 01/2023

Jackson Hewitt Tax Svc – Columbia, TN

• Prepared and filed federal and state tax returns for individuals and small businesses.

• Reviewed client financial documents to ensure accuracy and compliance with regulations.

• Assisted clients in understanding tax obligations and potential deductions to optimize returns.

• Maintained up-to-date knowledge of tax laws and software tools to enhance service delivery. Team Lead, 01/2020 to 01/2021

Gm Motors – Columbia, TN

• Led cross-functional teams to enhance production efficiency and meet project deadlines. Developed training programs for new team members, improving onboarding processes and knowledge retention.

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• Implemented quality control measures that minimized defects and maximized product reliability. Trained new team members by relaying information on company procedures and safety requirements.

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• Drove continuous improvement initiatives that resulted in increased team productivity and morale. Education

High School Diploma

Dickson Tech. - Dickson, TN

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