Retail Operations & Store Manager

JOHANNI (HANNIE) MARITZ

Pretoria East, South Africa

Phone: +27-73-430-****

Email: ******.*********.**@*****.***

Languages: English (Fluent), Afrikaans (Fluent)

Driver’s License: Code 8

PROFESSIONAL SUMMARY

Results-driven Retail and Operations Manager with over 10 years of experience in retail management, multi-site supervision, customer service excellence, and administrative operations. Proven ability to increase sales performance, reduce stock loss, optimize inventory systems, and lead high-performing teams. Strong analytical and leadership skills with a passion for operational efficiency and business growth.

CORE COMPETENCIES

• Retail & Store Management

• Operations Management

• KPI Monitoring & Reporting

• Budget Control & Cost Reduction

• Inventory & Stock Loss Prevention

• Staff Training & Leadership

• Customer Experience Optimization

• Sales Growth Strategies

• Administrative & Financial Oversight

• Process Improvement

PROFESSIONAL EXPERIENCE

Store Manager

Best Before Discount Grocery Clearance – Pretoria East September 2024 – Present

Developed and implemented customer service strategies to increase repeat business

Analysed sales performance data to identify growth opportunities

Reduced stock loss through improved inventory control systems

Conducted staff training and performance evaluations

Managed daily cash-ups, banking, and financial reporting

Monitored budgets and controlled operational expenses

Maintained KPI tracking systems to support strategic decisions

Oversaw store security, maintenance, and operational compliance Store Manager

The Crazy Store – Milnerton

October 2023 – February 2024

Enhanced customer shopping experience through operational improvements

Controlled store budgets and reduced unnecessary expenditure

Supervised stock receiving, inventory tracking, and merchandising

Improved workflow efficiency to reduce operational bottlenecks

Ensured compliance with safety and security standards Retail Manager

ACDC Dynamics – Richmond Park, Cape Town

June 2023 – November 2023

Oversaw performance across multiple retail outlets

Conducted monthly management meetings addressing HR and sales performance

Implemented marketing campaigns across stores

Evaluated KPIs and prepared strategic performance reports Store Manager

PEP Stores – Tzaneen

October 2019 – April 2023

Managed high-volume retail operations (clothing, cellular, FMCG)

Consistently achieved and exceeded sales targets

Improved stock management systems for operational efficiency

Built strong team culture and customer engagement strategies Receptionist & Multifunctional Assistant

JJ Britz Orthotics & Prosthetics – Tzaneen

October 2017 – April 2019

Managed front-desk operations and patient coordination

Processed medical claims and handled client documentation

Assisted with inventory oversight and financial administration House Manager

Trizac Holdings LLC – United Arab Emirates

May 2015 – October 2017

Coordinated housekeeping operations to five-star standards

Supervised and trained housekeeping teams

Organised and managed large-scale private events Receptionist & Administrative Assistant

JJ Britz Orthotics & Prosthetics – Tzaneen

October 2013 – April 2015

Managed preauthorizations and documentation processes

Balanced financial records and processed payments

Supported operational and administrative functions EDUCATION

Higher Certificate in Human Resource Management (NQF Level 5) Expected Completion: December 2026- Currently Studying Introduction to Human Resource Management – HR roles, functions, policies, and ethics.

Recruitment and Selection – Attracting, selecting, and onboarding employees. Training and Development – Employee skills, training programs, and career growth.

Performance Management – Appraisals, feedback, coaching, and performance improvement.

Employee Relations – Labour law compliance, dispute resolution, and workplace wellness.

Compensation and Benefits – Salary, incentives, benefits, and payroll administration.

HR Planning and Strategy – Workforce planning, HR strategy, metrics, and change management.

Labour Legislation – Employment law, health & safety, employee rights, and compliance.

National Senior Certificate (Matric)

Ben Vorster High School

Completed 2012

Subjects: Mathematics, Physical Science, Biology, English, Afrikaans, Computer Literacy

PROFESSIONAL DEVELOPMENT

• Retail Management Induction – 2020

• Interpersonal Dynamics – 2021

• Comprehensive Retail Store Management – 2022

CAREER OBJECTIVE

To advance into an Operations Management role where I can leverage my retail leadership experience to streamline processes, optimize systems, and drive sustainable business growth.

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