Maritime & Aviation Logistics Operations Professional

TATIANNA BENITEZ

Maritime Management & Security · Aviation Science · Logistics & Operations

512-***-**** · ********.*.********.*@*****.*** · Pflugerville, TX 78660 PROFESSIONAL SUMMARY

Results-driven logistics and operations professional completing a B.S. in Maritime Management & Security (May 2026) with a minor in Aviation Science Management. Brings hands-on supervisory, dispatching, and security experience across healthcare, transportation, and public-safety sectors. Certified in OSHA 30-Hour, BLS/CPR, and Texas Private Security. Passionate about maritime port security, aviation operations, and sustainable global trade—seeking an entry-level role that leverages operational leadership and emerging industry knowledge. EDUCATION

B.S. Maritime Management & Security Texas Southern University Houston, TX · Aug 2024 – May 2026 (Expected)

Minor: Aviation Science Management (Professional Pilot Concentration)

Logged 10+ flight hours in Cessna 172 aircraft

Relevant coursework: Port Security, Maritime Law, Aviation Operations, International Logistics PROFESSIONAL EXPERIENCE

Phone Operator & Security Guard St. David's South Austin Medical Center Austin, TX · Oct 2023 – Aug 2024

Managed high-volume switchboard communications and routed critical calls during hospital code events, ensuring zero missed escalations

De-escalated volatile patient and visitor situations, applying verbal intervention techniques and security protocols

Onboarded and trained new operators on communication systems, HIPAA-compliant procedures, and hospital-wide security protocols

Maintained incident logs and coordinated with nursing and security leadership during emergencies Security Officer Supervisor Allied Universal Security Austin, TX · May 2023 – Sep 2023

Supervised site security operations including access control, mobile/foot patrols, and emergency response across assigned posts

Trained incoming officers on standard operating procedures, report writing, and incident response protocols

Prepared and submitted daily security reports; escalated critical incidents to management and law enforcement as required

Warehouse Operations Supervisor (Part-Time) Longhorn Transport Solutions Hutto, TX · Mar 2021 – Jun 2023

Supervised dispatcher team, providing training in communication best practices, customer service, and routing efficiency

Implemented technology solutions to optimize route planning and reduce operational bottlenecks

Led bi-weekly team meetings and performance workshops; onboarded and mentored new hires

Monitored KPIs and reported operational metrics to senior management Patient Care Technician CornerStone Specialty Hospital Austin, TX · Mar 2022 – Aug 2022

Assisted nursing staff with ADLs, vital sign recording, and patient monitoring in compliance with HIPAA regulations Summer College Access Mentor AmeriCorps – College Possible Remote / Austin, TX · May 2023 – Aug 2023

Mentored recent high school graduates through FAFSA applications, college selection, and enrollment processes

Collaborated remotely with program staff on community improvement planning and student success initiatives CERTIFICATIONS & LICENSES

OSHA 30-Hour General Industry – Completed Apr 2021

Basic Life Support (BLS/CPR) – American Heart Association, Certified Apr 2021

Texas Private Security License – Level II (renewal in progress)

Google Analytics Certification – Certified Mar 2022

NRCMA & NRC EKG Technician (prior certification; refresher planned) TECHNICAL SKILLS

Operations & Logistics: Route planning, dispatch operations, fleet coordination, warehouse supervision Security & Emergency Management: Access control, incident response, emergency communication, de-escalation Aviation & Maritime: Aerodynamics fundamentals, flight operations (Cessna 172), port security concepts, maritime law Technology: Microsoft Office Suite, Google Suite, ADP, Google Analytics, HIPAA-compliant recordkeeping LEADERSHIP & PROFESSIONAL AFFILIATIONS

Women in Aviation International – Member (2024–2025)

Women in Aviation at Texas Southern University – Social Media & Marketing Coordinator (2024–2025)

Selected Attendee – Women in Aviation International Conference 2025, Denver, CO

Maritime Student Association – Active Member (2025–2026) AREAS OF INTEREST

Maritime port security & logistics · Aviation & airport operations · Environmental sustainability in global trade · Marine ecosystems & meteorology · International relations & public policy

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