Senior IT Program Manager - Change Leadership

LAVEENA PAREEK

+1-309-***-**** *************@*****.*** Irvine, CA

Linkedin: https://www.linkedin.com/in/laveenapareek/ PROFILE SUMMARY

Senior IT Program Manager with 10+ years of experience delivering enterprise software programs end-to-end across diverse industries including Technology, government, education, and healthcare. Proven expertise in milestone planning, risk management, dependency tracking, cross-functional collaboration, and stakeholder alignment across large-scale environments. Experienced managing high-priority technical programs, end-user service delivery, and data- driven reporting frameworks for senior leadership. Skilled at driving clarity in ambiguous environments and delivering results through process improvement and structured program governance. PMP and CSM certified. WORK EXPERIENCE

Orbit Systems Inc. Senior IT Program Manager Jan 2025 - Present

• Managed a portfolio of concurrent enterprise software programs achieving an 89.8% on-time delivery rate through structured governance, milestone planning, risk mitigation, and cross-agency coordination.

• Led end-to-end delivery of a complex enterprise software program enabling secure health data exchange and claims processing across 7 external insurance entities by partnering with cross-functional teams to manage critical-path dependencies, identify and mitigate risks, and drive deployment readiness, maintaining a 95% on-time milestone execution rate through final release and activating services for approximately 65,000 families statewide.

• Managed end-to-end redesign and launch of a statewide public-facing IVR call center system by analyzing call volume patterns and user feedback, identifying navigation gaps, restructuring menu options based on caller demand, and coordinating vendor delivery and stakeholder alignment from concept through successful go-live, reducing caller complaints by approximately 75%.

• Directed end-to-end delivery of a high-priority federal program rollout by aligning governance timeline and stakeholder expectations across cross-functional teams, successfully delivering a new funding platform to production while maintaining a 94% sprint velocity stability rate and enabling services for approx. 8,300 Ohio families statewide.

• Implemented Scrum ceremonies across delivery teams including sprint planning, backlog refinement, sprint reviews, retrospectives, and daily standups, improving execution transparency by 18% and team efficiency by 11%, achieving a 94% sprint delivery success.

• Modernized program reporting by embedding AI documentation workflows, driving a 78.4% efficiency gain in communication and delivering high-clarity insights to stakeholders. Diversified Services Network Project Coordinator Sep 2023 - Jan 2025

• Coordinated the execution support for a high-budget cross-functional program ($84.7M scope), tracking delivery timelines to ensure strict regulatory compliance across teams.

• Facilitated the development and rollout of an in-house portfolio management system to enhance cross-team visibility and reduce manual reporting efforts by 35%.

• Proactively monitored project performance metrics to isolate and mitigate operational risks across active workstreams, contributing to a 7.1% reduction in schedule delays. Illinois State University Business Analyst Aug 2021 - May 2023

• Led requirements workshops with business and technical stakeholders to turn complex needs into structured user stories, workflow diagrams, and solution documentation, successfully reducing clarification rework by 17%.

• Designed and delivered an internal reporting dashboard, consolidating data streams from multiple platforms into a single view to slash manual reporting time by 87%.

• Spearheaded the implementation and deployment of a university-wide student success dashboard across 9 departments to deliver actionable performance insights for leadership strategic initiatives.

• Collaborated with cross-functional teams to ensure complete alignment across processes, workflows, and system capabilities, resulting in an 11.3% reduction in post-UAT change requests. PlusOne Marketing Solutions LLP Program Manager Apr 2017 - Oct 2020

• Managed end-to-end project delivery and business operations, leading 6 cross-functional teams and coordinating with 2 external vendors to achieve an on-time delivery rate of 92%.

• Implemented Agile delivery practices and standardized project workflows, improving execution efficiency by 26.7% and enhancing backlog prioritization, sprint planning, and cross-team visibility.

• Maintained a 95% client satisfaction rate through effective stakeholder management, proactive issue resolution, and consistent delivery of high-quality project outcomes.

• Oversaw programmatic budget planning and targeted process improvements to drive an 8.7% reduction in operational costs.

Decipher Zone Softwares LLP Senior Business Analyst Jan 2013 - Feb 2017

• Translated business requirements into structured BRDs, FRDs, and comprehensive solution documentation, coordinating cross-functional teams through the full SDLC to deliver web and mobile application programs and reduce requirement gaps by 21%.

• Standardized the requirement gathering process utilizing structured templates and advanced elicitation techniques to successfully cut project initiation time by 20%.

• Developed and maintained operational business intelligence reports and high-impact ad-hoc data models to boost data accessibility and elevate analysis efficiency by 64%. TECHNICAL SKILLS

Program Management End-to-End Program Management, Delivery Governance, Milestone-Based Planning, Operational Dependency Mapping, Resource Allocation, Risk Management (RAID), RACI Framework, Strategic Stakeholder Alignment, Change Management, Cross-Functional Leadership, Process Optimization, Release Management, Issue Triage

& Escalation Management

Methodologies Agile Product Delivery, Scrum, Kanban, Enterprise SDLC Management, Sprint & Capacity Planning, Backlog Grooming & Prioritization, Release Management, Team Velocity Tracking

Tools Azure DevOps, Jira, Smartsheet, Confluence, MS Project, SharePoint, Advanced Excel, Tableau, Power BI, MS Office Suite, GenAI Tools (Claude, MS CoPilot, ChatGPT, Mermaid)

Technical Enterprise Dashboard Development, Data Visualization, UAT Governance & Execution, SQL Data Queries

CERTIFICATIONS

• Project Management Professional (PMP), Project Management Institute, Valid through Mar 2029

• Certified Scrum Master (CSM), Scrum Alliance, Valid through May 2028

• Generative AI for Project Managers, Project Management Institute

• Claude 101, Anthropic

• Quality Management and Analyst, Illinois State University EDUCATION

Illinois State University M.S., Technology Project Management Normal, IL Rajasthan Technical University B.S., Computer Science and Engineering India

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