Operation Executive - Travel Ticketing & BSP

NAMRATA SINGH

OPERATION EXECUTIVE AT BLUEBERRY

TRAVELS

EXPERIENCE

Blueberry Group - Believe Inspire Value Jaipur, India Operation Executive 09/2023 - Present

An IATA-accredited travel agency. Proficient in GDS systems and experienced in handling ticketing errors, reissues, refunds, and cost optimization. Increased client bookings by 25% through efficient use of Amadeus and Galileo for air ticketing and personalized travel planning. Managed and optimized travel budgets, securing $30,000+ in new contracts by negotiating competitive pricing and service terms. Conducted ticket audits and ensured 100% compliance with refund, re- issuance, and fare rules via ADMS & ACMS on the IATA BSP portal. Detected and resolved discrepancies in 150+ tickets/month, enhancing service accuracy and reducing financial leakage.

Verified reissued/refunded tickets for 100% alignment with penalty policies, ensuring no revenue loss due to policy violations. Developed reports highlighting fare savings opportunities, reducing average client travel expenses by 8-12% per booking.

Audited ticketing transactions for base fare, tax integrity, commissions, and critical passenger info (DOB for infants/children) and adherence to BSP reporting guidelines.

SKILLS

Amadeus Galileo IATA BSP Portal (ADMS & ACMS) Google Sheets MS-Excel(Basic) Tally MS Office Suite Tableau

Airfare Rules & Penalty Process Management

Client Coordination & Trip Management Ticket Refunds & Re-issuance Cost Optimization & Budget Planning

Analytical Thinking Communication Coordination Team Management Time Management Adaptability Problem Solving

TRAINING / COURSES

SQL

CONTACTS

+91-916*******

************.**********@*****.**

m

https://linkedin.com/in/namrata-

singh-008748276

Jaipur

SUMMARY

Operations Executive with 2+ years of

experience in the travel and tourism

industry, specializing in air ticketing,

refunds, re-issuance, and fare auditing

using GDS systems like Amadeus and

Galileo. Expert in fare verification,

penalty rule enforcement, and

discrepancy resolution through the

IATA BSP portal (ADMS & ACMS).

Proficient in building internal

dashboards for tracking ticketing

discrepancies, cost-saving insights,

and client trends to support data-

driven decisions. Adept in both

technical and back-office functions,

combining strong analytical skills with

excellent communication and

operational management.

EDUCATION

Kanoria Girls college, jaipur

Bachelor of Commerce

04/2019 - 03/2022

KEY ACHIEVEMENTS

Workflow Enhancement

Spearheaded the development of

an internal travel analytics

dashboard, reducing fare-related

discrepancies by 30% and

improving refund processing

efficiency across 150+ monthly

transactions.

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