Patient Scheduling & Front Desk Coordinator
Resume:
Summary
Experienced and dependable front desk and administrative professional with over 5 years in hospitality management, Hotel Guest Management, Medical Administration and hospitality communication customer-facing roles. Skilled in managing busy front offices, scheduling, handling confidential information, and delivering excellent service with a professional and a positive attitude. An expert at multitasking, problem solving, and staying organized in fast paced environments. Known for strong communication, excellent teamwork, and creating smooth, engaging, joyful and welcoming experiences for clients, guests and patients. Currently seeking a full time position Monday–Friday where I can contribute my skills, grow professionally, and bring value and a knowledgeable light of energy to a supportive team.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work experience
Patient Care Coordinator/Surgery Scheduler (Contract Position) Samimi orthopedic • Brentwood, CA
January 2025 to May 2026
As an executive orthopedic surgeon administrative assistant, I manage patient scheduling, coordinate surgeries and follow-ups, verified insurances, and maintained accurate medical records. I assisted with documentation, handled patient calls, and supported daily office operations to keep the clinic running smoothly and efficiently. Front Desk Operations Revenue Supervisor (Part Time) Courtyard by Marriott • Anaheim, CA
March 2022 to May 2024
Led front desk operations, including guest check-ins/outs, reservations, and administrative tasks. Managed guest inquiries and complaints, delivering solutions with professionalism and efficiency, trained new employees and maintained team cohesion for seamless daily operations. Worked closely with sales and marketing teams to promote hotel packages and events, increasing guest engagement. Dental Treatment Coordinator/ Receptionist
Pacific Dental Group • Los Angeles, CA
March 2022 to May 2024
As a Dental Treatment Coordinator, I explained treatment plans, verified insurance and pre-authorizations, scheduled patients, collected payments, and supported front desk operations while ensuring a smooth experience between patients and the dental team.
Front Desk Supervisor/Night Auditor
Ac Beverly Hills Marriott • Beverly Hills, CA
April 2019 to February 2021
Supervised front desk operations and team, ensuring a smooth check-in and check out processes and consistent high quality guest service, I successfully trained and mentored new front desk associates, improving team performance and guest satisfaction. While also Handling complex guest concerns, resolving issues efficiently and maintaining brand standards. Managed daily operational Te'a Ross
*********@*****.***
Los Angeles, CA 90056
tasks, including room assignments, reporting, and guest relations. Lead Hostess/Server
The Cheesecake Factory • Marina del Rey, CA
February 2019 to March 2020
Greeted and seated guests in a fast paced restaurant environment, ensuring timely service and positive guest experiences I also, Managed waitlists and reservations, improving flow efficiency during peak hours. While Maintaining cleanliness and organization of the front-of-house area to create a welcoming atmosphere, as well as, Delivering excellent customer service and addressed guest inquiries with professionalism and a friendly demeanor Education
Business Administration, Communications (Associate's degree) West Los Angeles College • Culver City, CA
September 2020 to Present
Public safety emergency dispatch (Certification)
Rio Hondo College • Whittier, CA
February 2023 to June 2023
High school diploma
Westchester highschool • Westchester, CA
August 2016 to June 2020
HighSchool Graduate
Skills
Computer skills Receptionist experience within corporate industry Social media management Sales objection handling Customer support experience within hospitality industry Quality improvement Practice management Medical chart preparation Spreadsheet tracking Legal administrative experience Legal drafting Clerical experience Employee onboarding Merchandising Recruitment quality of hire metrics Data reporting Construction Event marketing Medical documentation Policy & process development Contract review Chairside assisting Medical billing Multitasking Maintenance Professionalism Office (as sales environment) Customer retention Accounts payable management Microsoft Outlook Front desk receptionist (4 years) PeopleSoft Patient comfort Personnel administration Office supply management Open Dental Long-term care facility experience Health insurance Initiative VIP guest concierge services Returns analysis Construction vendor management Dental office experience Care coordination Accounting systems Inventory management Case management software Property management company experience Workers' compensation In-person patient scheduling Cross-functional communication Travel planning Achieving sales targets Competency assessments (needs assessment method) Claims negotiation HR legal compliance Bar setup Performance reviews Medical terminology Microsoft Excel Human resources management Accounts payable Dental assisting SharePoint Process improvement Multifamily properties Medical administrative support Dental terminology Electronic health records (EHR) management QuickBooks Payroll Hotel and accommodations guest check-in Law office EMR systems Talent acquisition Calendar management Construction administrative experience Shift management Guest services (2 years) Sales Leadership Financial analysis Office management Data management First aid Google Workspace Plastic surgery Presentation skills Conducting sales calls Administrative experience Sales management systems proficiency Clinic administrative experience Dentrix Account development Task prioritization Basic math Dental receptionist Spreadsheet formulas Customer Support (4 years) Customer communication Construction contract administration Behavioral assessments (needs assessment method) Staff supervision Organizational skills Customer service Public Relations (4 years) Hospitality (3 years) Multi-line phone systems POS Expense reports Adobe Acrobat Med spa experience Home health Driving Grammar experience Patient service Microsoft Outlook Calendar Outbound calling Management Accounting Hospital experience Recruiting agency candidate sourcing Recruitment and selection Healthcare practice operations management Workflow management (operations management method) Regulatory compliance Improving operational efficiency Claims documentation management Human resources HIPAA compliance Dental insurance Microsoft 365 proficiency Surgery Telemarketing Operations management Public relations Salesforce Team management Word processing Decision making Orthodontics Managing patient records Collaborate with healthcare professionals Onboarding process management Overseeing training Zoom Customer interaction during outreach Dental treatment planning Facility management Handling patient inquiries Emergency dispatch cultural sensitivity Hotel experience Medical imaging Mortgages Working as an executive assistant Phone call management Bookkeeping Phone etiquette Project scheduling CRM system proficiency Restaurant experience Health insurance authorizations Medicare Event planning Patient care In-person customer service Research Phone answering Writing skills Teamwork Microsoft Word Administrative experience (4 years) Communication skills PPO health insurance Expense management Office experience Practice management software Greeting customers Executive administrative support Scanning Interpersonal communication Medical office management Executive-level team management Meeting agenda preparation Health insurance knowledge Accounts receivable Insurance verification ServiceNow Written communication Property management Medical records Filing Languages
English • Fluent
Healthcare practice team management Accounts receivable management Office activity coordination Spreadsheets Productivity software Cross-functional collaboration Hotel management Assisting medical staff Career development conversations (needs assessment method) Project task coordination Correspondence management Computer operation Document control within legal industry Epic Communication skill (5 years) Insurance prior authorization HIPAA Sales order data entry Friendly demeanor Office equipment management Social media content HR department experience Front desk Front desk (2 years) Phone communication Guest relations Appointment scheduling Phone customer support Staff training Project management Maintaining an organized workspace Analysis skills Training & development Critical incident analysis (needs assessment method) Workers' compensation insurance knowledge Resident's rights Windows Clear verbal communication Faxing Financial record maintenance Constant Contact Phone reception Office phone management Cost control Fine dining experience Electronic records management Client interaction via phone calls Attention to detail Patient treatment Recruiting Medical scheduling Patient interaction Legal administrative assistant experience Staffing management Microsoft Office Report writing Property management tools Receptionist experience within hospitality industry Google Calendar Healthcare financial management Debt collection Project stakeholder communication Intake Interpersonal skills File organization Team development Project coordination Time management Record keeping Patient billing Emergency notification systems Call center management Conflict management Healthcare policy development Supervising experience Performance management Project leadership Workers' compensation insurance policies Payroll processing Clinical information systems Shipping logistics Medical office experience Clinical documentation Succession planning Documentation review Hospitality Document management OPERA Managing executive calendars Customer relationship building Dispatching (1 year) Property maintenance Time & attendance systems Supplier management Private practice experience Microsoft PowerPoint Customer Service (4 years) 24/7 scheduling Typing Google Docs Customer inquiry handling Patient insurance coordination Patience Personal assistant experience Data entry Journalism Self-direction Leadership (4 years) Client follow-up Microsoft Access Patient collections management Hotel experience (5 years) Attendance data entry HR systems Document management systems AI Certifications
Public Safety Dispatch
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