Customer Support, Recruitment & Data Entry

KENTAZHA BRADSHAW

229-***-**** • ********@*****.***

SUMMARY

Highly dedicated Customer Support Specialist with 15+ years of experience in high-volume operational environments and talent acquisition. Expert in Order Management, systematic Data Entry, and the end-to-end lifecycle of complex service requests within high-pressure connectivity sectors. Proven track record in Quotation Generation and resource coordination, ensuring operational efficiency and exceptional service delivery.

WORK EXPERIENCE

911 Recruiter / Public Safety Communications Operator ● Consolidated Dispatch Agency April 2023 – Present

Process high-volume candidate applications and manage the full Order Management cycle for talent acquisition from initial screening to onboarding.

Generate and implement strategic recruitment marketing campaigns and provide Quotation Generation for resource allocation to optimize staffing levels.

Monitor candidate pipelines and maintain precise staffing records through rigorous Data Entry in specialized database systems.

Collaborate with agency leadership to resolve staffing bottlenecks and improve the Digitization of internal recruitment workflows.

911 Public Safety Communications Training Officer ● Consolidated Dispatch Agency September 2021 – November 2022

Trained and mentored new employees on critical communication protocols and Broadband Solutions for emergency response.

Monitored employee performance metrics to ensure strict adherence to Manufacturing Operations standards for safety and accuracy.

Maintained detailed training records and performance documentation to promote operational excellence and systematic workflow management.

Resolved complex instructional challenges and updated training modules to reflect current Supply Chain and logistics methodologies in emergency services.

Owner & Professional Artist ● K.Z.B. Studio August 2012 – Present

Manage end-to-end business operations including Vendor Management, supply procurement, and inventory logistics.

Generate custom project quotes and manage the Quotation Generation process for commissioned artwork and commercial contracts.

Process RMA requests and manage client returns or adjustments to ensure 100% customer satisfaction and brand loyalty.

Resolve client inquiries and collaborate with external partners to expand the studio's digital presence and Connectivity within the art community.

911 Public Safety Communications Operator ● Consolidated Dispatch Agency November 2017 – September 2021

Managed emergency communications and incident Order Management during high-stress scenarios to ensure rapid response.

Coordinated resources and performed Shipment Tracking of emergency units through integrated digital Connectivity systems.

Maintained comprehensive documentation of every call, utilizing high-speed Data Entry to record critical incident details accurately.

Collaborated with local and state agencies to deliver exceptional customer service and resolve multi-jurisdictional logistics issues.

Communications Operator ● Thomas County E-911 January 2013 – November 2017

Processed incoming emergency communications and converted requests into systematic dispatch orders for field units.

Coordinated dispatch operations and monitored the Shipment Tracking of personnel and equipment across the county.

Maintained operational records with a focus on Data Entry precision and data integrity for legal and administrative review.

Collaborated with emergency responders to resolve logistical bottlenecks and ensure timely Connectivity during critical incidents.

Correctional Officer ● Jefferson Correctional Institution September 2011 – August 2012

Maintained safety and security within the facility while adhering to strict government policy compliance and Supply Chain safety protocols.

Documented all incidents through formal reports, ensuring high-quality Data Entry for institutional records and audits.

Monitored facility activities and resolved potential conflicts to ensure the safety of staff and residents.

Collaborated with diverse teams to implement security Digitization initiatives and standardized reporting procedures. Correctional Officer ● Wakulla Correctional Institution August 2009 – September 2011

Maintained facility security and ensured adherence to all safety regulations and operational procedures.

Documented security checks and daily logs, performing consistent Data Entry to maintain operational transparency.

Monitored inmate movements and resolved security breaches through rapid intervention and tactical coordination.

Collaborated with administrative staff to update policy compliance manuals and improve record-keeping efficiency.

EDUCATION

Bainbridge State College Present

College Coursework Completed · Bainbridge, Georgia

ADDITIONAL SKILLS

Core Operations & Logistics: Order Management, Shipment Tracking, Supply Chain, Manufacturing Operations, Vendor Management, RMA Processing, Inventory Logistics

Technical & Digital Proficiency: SAP, Data Entry, Quotation Generation, Digitization, Connectivity, Broadband Solutions, Microsoft Office, Canva, FCIC/NCIC Database Management

Administrative & Strategy: Recruitment & Talent Acquisition, Workforce Management, Administrative Support, Scheduling, Documentation, Project Management

Communication & Leadership: Customer Service Excellence, Public Relations, Team Leadership, Employee Training & Development, Peer Support

CERTIFICATIONS

FCIC/NCIC Certified - Florida Department of Law Enforcement (January 2013)

CPR/BLS Certified - American Heart Association (January 2023)

Background Investigations - Public Safety Training Institute (April 2023)

Peer Support - Agency Certified (January 2024)

AWARDS

Chris Connell Merit Award for Young Professional (Florida Public Safety Institute/ Tallahassee State College), 2025

Synergy Award- Tallahassee Leon County Consolidated Dispatch Agency, 2024

Director's Award – Tallahassee Leon County Consolidated Dispatch Agency, 2023

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