Remote Office Administration & Billing Specialist

Dianna Vazquez

*********@*****.*** 413-***-**** Fort Myers, FL

Seasoned professional with 17 years of experience in office administration, payroll, and billing, seeking an office role. Skilled in financial solutions, record-keeping, and tenant relations from tenure at Worthy Apartments. Excelled in data management and communication, ensuring efficient operations across multiple roles. WORK EXPERIENCE

Burlington Stores: Floor Associate/Cashier (November2025– Present)

● Customer Service: Assisting customers in locating merchandise, answering questions, and providing a positive shopping experience.

● Merchandising & Maintenance: Assisting in floor moves, setting up displays, recovering

(restocking/organizing) merchandise, and maintaining store cleanliness.

● Support Roles: Depending on store needs, responsibilities may include assisting in cashiering, bagging, or handling, and assisting at the register/layaway. Harmony United Psychiatric Care

Office Assistant (February 2025 – Present)

● Greet and check in patients, ensuring a smooth and welcoming experience

● Manage patient scheduling and rescheduling with efficiency and accuracy

● Uphold the highest standards of quality assurance to support company excellence Papa Pal & Boomerang Transport

Independent Contractor (Per Diem) (2022 – 2025)

● Ensure safe and efficient transportation of passengers and goods to designated locations ● Adhere to strict schedules, maintaining punctuality and reliability in service delivery VIP America

Payroll and Billing (Fort Myers, Florida) (September 2019 – December 2020)

● Processed payroll transactions by consolidating timesheet data and managing payroll systems

● Collaborated with clients and financial institutions to rectify billing discrepancies and process accurate invoices

● Maintained customer accounts, scheduled payments, and provided financial solutions while ensuring clear communication

Experience Wellness Centers: Crossroads

Mental Health Fee-for-Service Billing & Payroll (February 2018 – February 2019) ● Managed billing processes across multiple payment channels, ensuring compliance with insurance, Medicaid, Medicare, and private pay regulations

● Oversaw payroll operations for fee-for-service personnel, maintaining meticulous records and ensuring accuracy in payroll execution

Clean Slate Centers (Holyoke, MA)

*Rx/Prior Authorization Representative (February 2012 – February 2018)

● Facilitated prescription management, ensuring proper medication administration and dosage adjustments

● Monitored physician rosters to comply with patient limits, safeguarding against regulatory excess

● Managed medication distribution, accurately faxing prescriptions to designated pharmacies

*Prior Authorization Coordinator

● Processed medication prior authorization requests, coordinating with providers, patients, insurance companies, and pharmacies

● Resolved drug coverage issues and maintained comprehensive documentation to support efficiency and improve service quality

*Practice Administrator

● Managed patient check-in/check-out, coordinated daily schedules, and maintained punctuality for appointments

● Conducted administrative tasks, including answering phones, processing co-payments and prior authorizations, and preparing intake packets EDUCATION

Holyoke Community College – Associate Degree 2006

Holyoke High School – Diploma ( June 1996)

SKILLS

● Fully bilingual in English and Spanish (read, write, and speak) ● Team Oriented ● Excellent Organizational Skills● Self-Motivated Dedicated ● Strong Communication Skills ● Computer Literacy ● Attention to Detail

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