Remote Customer Service Dispatcher Specialist

Taylor Armstrong

Snellville, GA

SUMMARY

Customer-focused Dispatcher and Customer Service Professional with 10+ years of experience supporting high-volume call centers, remote service operations, and field service teams. Proven ability to manage scheduling, dispatch coordination, escalation resolution, billing support, and sales while maintaining exceptional customer satisfaction. Highly organized, detail- oriented, and tech-savvy, with strong experience in fast-paced and remote service environments. EXPERIENCE

Hers and His Plumbing, Dispatcher / Customer Service Agent (Part-Time) Sep 2025 - Present

Coordinate daily dispatching of plumbing technicians based on urgency, location, and availability Answer high-volume inbound calls to schedule service appointments and provide customer updates Serve as a primary liaison between customers and field technicians to ensure timely service De-escalate customer concerns and resolve scheduling or service-related issues efficiently Maintain accurate service records, job notes, and customer information Assist with billing questions, follow-ups, and appointment confirmations to support customer satisfaction Comcast Xfinity (Remote), Customer Service Associate – Customer Appointment Management Center Mar 2022 - Feb 2025

Managed customer appointments and schedules in a high-volume remote call center environment Provided technical support and troubleshooting for Xfinity products and services Handled escalations, billing adjustments, and service inquiries with a focus on first-call resolution Promoted service upgrades and add-ons while maintaining customer satisfaction Recognized for professionalism, reliability, and brand representation Arise Virtual Solutions (Remote), Independent Contractor Mar 2020 - Feb 2022

Assisted clients with product selection, order placement, and payment collection Provided tech support and resolved customer issues Located stranded customers and dispatched assistance as needed Ducks Cosmic Kitchen, Front of House

Apr 2021 - Dec 2022

Placed customer orders, maintained bookings, and managed sales Assisted in all restaurant needs

Dial America Sirus XM, Sales Rep

Aug 2017 - Oct 2018

Maintained 80% sales rate, consolidated customer accounts, and assisted with product selection Wipro, Customer Service Rep

Oct 2014 - Feb 2016

Resolved customer issues, provided information, and trained new agents That Pie Place, Manager-Shift Supervisor

Feb 2013 - Feb 2014

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Managed team, resolved complaints, and handled catering inquiries BeautyScape, Administrative Assistant

Jun 2009 - Sep 2012

Provided executive support, managed records, and contributed to sales growth EDUCATION

Art Institute of Atlanta

Bachelor of Fine Arts • Interior Design

Abraham Clark High School

LICENSES & CERTIFICATIONS

Google Project Management Professional Certificate Online • Issued 2022

SKILLS

Empathy Mapping • Interpersonal Communication • Troubleshooting • Active Listening • Conflict Resolution • Problem Solving • Adaptability • Customer-Focused Service • Critical Thinking • Reliability Taylor Armstrong - page 2 of 2

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