Customer Service & Patient Billing Specialist

Stephanie Green

EXPERIENCE Lincare, INC

Customer Pay Collector

Handled inbound customer inquiries daily, resolving billing, account, and technical issues efficiently.

Handled outbound customer inquiries on accasion if not wanted on inbound.

Handled patient’s concerns through online chat support. OCT 2017-OCT 2025

Process and release orders while verifying pricing, vendor requirements, and correct accounting codes.

Maintain vendor databases, negotiate pricing, and ensure suppliers deliver goods on time and within budget.

Reconcile invoices with the accounts payable department, manage contract files, and track purchasing activity.

Mattomy Homes

Purchasing Coordinator (TEMP)

June 2017-Oct 2017

City of Fernandina Beach

Administrative Assistant/Filing Clerk

Performed day-to-day clerical duties, maintained inventory of office supplies.

Served as the primary contact for clients and visitors, directing inquires to appropriate departments and improving customer satisfaction.

June 2002-Dec 2002

EDUCATION Fernandina Beach High School - Diploma

ITT Technical Institute of Jacksonville -

Associates (2009-2011)

Cousera - Google Cybersecurity -

certificate (2025 - present)

Aug 1999-May 2003

Customer service

Data Entry

Communication

SKILLS Microsoft

Teamwork

Problem solving

1-904-***-****

***********@*****.***

1524 Lewis Street

Fernandina Beach, FL

32034

S

G REEN

Check in/Check out, managing patient flow, obtaining necessary signatures and scheduling follow up appointments.

Collect co-pays, deductibles and balances.

Processing and managing medical referrals to and from other clinics or pathology labs.

Scanning medical records, inventory tracking and running end of day reports and balancing payment totals.

Jan 2017-June 2017 Advanced Dermatology and Cosmetics Sept 2009-Dec 2011

Dec 2025-

Front Desk

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