Holistic Wellness Coach & Customer Support Specialist
Resume:
MARGARET ALESSI
CUSTOMER SUPPORT SPECIALIST WILLIAMSBURG, UNITED STATES 717-***-****
DETAILS
Williamsburg
United States
******************@*****.***
LINKS
My Medium Profile
SKILLS
Medication Management
Emotional Support
Time Management
Crisis Intervention
Empathy
Problem-Solving Skills
Communication Skills
Communicating Via Chat
Handling Incoming Calls
Customer Service
PROFILE
I am a compassionate and dedicated professional with over 7 years of customer service experience, including roles in fast-paced environments such as cafés and hotels. My background includes providing excellent customer support, effectively handling incoming calls and communications, and fostering strong relationships with clients. I have a proven ability to manage multiple tasks simultaneously while maintaining a focus on customer satisfaction. My experience as a Care Navigator and Outreach Coordinator has honed my communication skills, allowing me to engage effectively with diverse populations through various channels, including chat and email. I am passionate about helping individuals thrive and believe that my empathetic approach and problem-solving skills will contribute positively to any customer service role. EMPLOYMENT HISTORY
Café Worker at Wildflower Cafe
January 2018 — Present
Dedicated customer service professional with experience in high-pressure environments, seeking to leverage skills in chat support for effective communication and service delivery.
• Delivered exceptional customer service by managing orders and inquiries in a busy café setting.
• Handled customer interactions via phone and in-person, ensuring a positive experience for all patrons.
• Maintained a clean and organized workspace while efficiently preparing food and beverages.
• Contributed to social media content to engage the community and enhance online presence.
• Fostered strong customer relationships by promoting a welcoming atmosphere and community involvement.
In-Home Caregiver
January 2016 — March 2022
Dedicated caregiver with experience in customer service, focusing on compassionate and effective communication.
• Provided comprehensive care for individual with dementia, including medication management and emotional support, while ensuring their comfort and safety.
• Handled scheduling and coordination of appointments, demonstrating strong organizational and time management skills.
• Utilized patience and empathy to navigate challenging situations and deliver high-quality customer service.
• Collaborated with healthcare professionals to optimize care and support for patients, ensuring their needs were met effectively. Outreach Coordinator at Huntingdon County Library
April 2019 — October 2021
Provided community engagement through program planning and effective communication.
• Handled program logistics, including scheduling and budgeting, ensuring smooth operations.
• Developed and delivered engaging activities and workshops tailored to diverse community needs.
• Communicated clearly via email and phone to promote programs and collaborate with community agencies.
• Successfully launched a Teen Literary Magazine and created programming that thrived during pandemic shutdowns.
Care Navigator at Mainstream Counseling
June 2018 — January 2019
As a crisis worker, I provided immediate support and resources to patients in emergency situations, ensuring they received the care they needed.
• Conducted assessments for overdose patients in the emergency room to identify their needs and offer appropriate support.
• Coordinated referrals to rehabilitation programs and essential resources to aid recovery.
• Utilized effective communication and crisis intervention strategies to assist patients in setting goals for their personal improvement.
• Ensured meticulous documentation of patient interactions and referrals for continuity of care.
Front Desk Associate at Comfort Inn
July 2016 — August 2017
Provided exceptional customer service through effective communication via phone and chat, ensuring customer satisfaction and timely resolution of inquiries.
• Delivered outstanding customer support through both phone and chat interactions with clients.
• Addressed minor maintenance concerns during off-hours, demonstrating adaptability and responsiveness.
• Played a key role in organizing and promoting community events, enhancing customer engagement and hotel visibility.
Present
Provided exceptional customer service in a café setting, where I managed customer interactions and ensured a positive experience through effective communication.
• Handled incoming customer inquiries via phone and chat, resolving issues promptly and efficiently.
• Maintained a calm demeanor while addressing customer concerns, fostering trust and satisfaction.
• Utilized strong communication skills to convey information clearly, enhancing customer understanding.
EDUCATION
Animal Assisted Therapy, Harcum College
May 2020 — August 2020
Holistic Wellness Coach and Nutrition Practitioner, Southwest Institute of Healing Arts
(SWIHA)
January 2018
2001 graduate, York Suburban Senior High School, York EXTRA-CURRICULAR ACTIVITIES
Homeschool Educator
August 2010 — Present
• Successfully coordinate curricula tailored to each child's needs from kindergarten through graduation.
• Work with various professionals and agencies to address any learning disabilities or behavioral challenges to customize each child's education based on special needs.
• Demonstrate ability to remain organized and use excellent time management.
• Simultaneously plan and execute curriculum, educational classes, appointments, and extracurricular activities across several ages and grade levels. Editor, Copywriter at Data Annotation
June 2024 — Present
• Demonstrate excellent reading, writing, and editing skills in training AI models to interact accurately and appropriately.
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