Customer Service & Dialer Support Specialist

Shawn Simpson

Murrieta, CA ***** 951-***-**** *************@*****.***

Professional Summary

Customer service professional with proven ability to address and resolve client issues, ensuring high levels of satisfaction. Known for collaborative teamwork and adaptability in dynamic environments. Recognized for excellent listening skills, empathy, and reliability in delivering results.

Skills

Strong Verbal Communication

Self-Motivated

Microsoft Word

Microsoft Excel

10-key by touch

Work History

Customer Advisor, 11/2018 - 08/2023

Best Buy Health – Carlsbad, CA

Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.

Answered customer service inquiries via telephone

Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.

Demonstrated strong communication skills while dealing with difficult situations involving dissatisfied customers

CUSTOMER SERVICE/DIALER, 09/2016 - 09/2018

JMV AND ASSOCIATES

Contact customers via telephone for them to call and arrange payment of debt.

Research and resolve client issues.

Input data into Excel spreadsheet to calculate income.

Counselor, 06/2009 - 01/2015

California Youth Athletic Program – Redondo Beach, CA

Provided supervision of at risk foster and probation youth involved in sports programs

Assisted teen clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.

Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.

Education

MICROSOFT TECHNICAL: 01/2016

COMPUTER TRAINING ACADAMY

Learned Microsoft Office Suite, and earned A+ certification.

LICENSED PHARMACY TECHNICIAN: 09/2011

AMERICAN COLLEGE OF HEALTHCARE

Completed nine-month course with A+.

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