Customer Service Shift Lead & Barista Supervisor

Nafeesa Ahmed

Barista/ Customer Service Shift Leader Barista/ Customer Service Supervisor/

Shift Lead Barista/ Customer Service Assistant Manager/ Supervisor 475-***-**** ***********@*****.*** New Haven, CT

Summary

Experienced in customer service, shift leading, supervising and barista work with a track record in team leadership within high-volume coffee shop environments. Adept at managing operations, training staff and ensuring compliance with food safety standards, resulting in increased customer satisfaction and repeat business. Strong skills in time management, inventory, and communication with a focus on fostering a supportive team atmosphere. Barista/ Customer Service

Willoughby’s Coffee & Tea

New Haven, CT

Aug 2021 - Jan 2024

Experience

Greeted and communicated with customers to take beverage orders and offered recommendations based on their preferences. Prepared and served coffee, espresso drinks, blended coffees and teas. Maintained a calm demeanor during a high volume and special events. Managed morning rushes daily with efficient level-headed customer service. Maintained a clean and organized workspace, enabling coworkers to locate resources and products. Memorized recipes for specialty coffee, beverages and seasonal offerings. Followed health, safety, and sanitation guidelines to pass state inspections. Collected payments and provided accurate change, created complex handcrafted beverages based on customer preferences. Addressed and resolved customer concerns to maintain brand loyalty. Received and accurately processed customer payments. Restocked self-service area with sweeteners, stir sticks, and coffee cup sleeves. Stocked customer service stations with napkins, straws and beverage preparation items. Shift Leader

Willoughby’s Coffee & Tea

New Haven, CT

Apr 2023 - Jan 2024

Counted cash on hand at shift change and closing to determine shortages and overages and prepare bank deposit statements. Supervised and led employees to maintain productivity in customer service levels, handled escalated customer concerns and emergencies in the absence of manager of supervisor. Delegated tasks to employees and monitored activities and task completion. Checked orders for quality completeness. Educated customers about offerings, promotions, and pricing to boost sales. Coached team members to increase productivity and reduce workplace accidents. Monitored and coached staff by giving them suggestions and feedback to improve job performance. Coordinated shift workers for inventory, receiving, auditing and restocking. Evaluated employee performance, with fellow staff and management. Identified the needs of customers properly and efficiently. Displayed strong telephone etiquette, effectively handling difficult calls. Barista/ Customer Service

MOTW Coffee and Pastries

New Haven, CT

Jan 2024 - Apr 2025

Welcomed customers, recommended coffee and pastry options, and ensured allergen safety. Handled and resolved customer issues and maintained a clean and composing workplace, while also enhancing customer satisfaction through personalized service. Prepared beverages and managed all inventory. Contributed to a positive team environment and ensuring smooth operations.

Supervisor/ Shift Lead

MOTW Coffee and Pastries

New Haven, CT

Feb 2024 - Apr 2025

With this establishment being newly opened, one of the first hires, leading new baristas and team, improving customer service speed and satisfaction. Trained new hires and boosted team performance as business is getting bigger. Optimized operations and increasing business and sales. Managed cash handling and grabbing inventory efficiently. Barista/ Customer Service

Gcafe Bakery

New Haven, CT

May 2025 - Present

Assistant Manager/ Supervisor

Gcafe Bakery

New Haven, CT

Oct 2025 - Present

Assisted a team, trained new hires and ensuring monitoring, productivity and conducting evaluations and providing feedback to manager. Addressing employee and customer concerns. Enforcing business, policies, procedures and safety regulations with staff. Overlooking invoices and receipts of inventory. Handling reports, maintaining filing systems, payment receipts and dealing with cash, deposits and register cash change when needed. Handling store issues and reporting to manager.

Criminal Justice - Bachelor's Degree

University Of Maryland

2026 United States

Education

High School Diploma

Hamden High School

2018 - 2022 Hamden, United States

Skills

Problem Solving Expert Customer Service Expert Team Leadership Expert Time Management Expert Inventory Management Advanced Communication Expert

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