Operations & Data Integrity Specialist

Mistie O'Riley

Gun Barrel City, TX 469-***-**** ************@*****.***

Professional Summary

Detail-oriented Operations and Data Specialist with a strong track record of managing high- volume data entry, system auditing, and digital records management. Highly experienced in 100% remote work environments, maintaining absolute data integrity under strict compliance standards (including HIPAAPII). Proven ability to navigate complex proprietary databases, manage multiple-monitor setups, and resolve customer inquiries with professional, written, and verbal communication.

Core Competencies & Skills

• Data & Records Management: High-Volume Alphanumeric Data Entry, Real-Time Case Logging, Digital Archiving, Multi-Screen Navigation, Quality Assurance.

• Compliance & Security: Data Privacy Standards, Regulatory Compliance, Records Auditing, Document Verification.

• Technical Proficiency: CRM Databases, Proprietary Enterprise Software, MLS Systems, Zoom/Microsoft Teams, Digital File Management.

• Communication & Support: Virtual Team Collaboration, Multi-Channel Support

(Phone/Email), Conflict Resolution, Professional Correspondence. Professional Experience

Registered Professional Appraiser Kaufman Central Appraisal District Kaufman, TX 05/2021 – 08/2025

• Information & Records Management: Spearheaded the digital management of high- volume parcel data, maps, and property records, maintaining 100% data integrity within proprietary district databases.

• High-Volume Documentation: Reviewed and audited thousands of technical records annually, ensuring precision in documentation used for official government filings and taxpayer notifications.

• Analytical Support: Performed detailed market analysis and sales comparisons, translating complex raw data into accurate and actionable property reports.

• Conflict Resolution: Managed sensitive in-person and digital correspondence with asset owners, explaining complex valuation methodologies with a professional, calm demeanor.

Call Center Agent (Remote) Maximus Athens, TX 07/2019 – 04/2021

• Remote Operations & Self-Management: Successfully managed a high-volume data and communication workload in a 100% remote, work-from-home environment, maintaining consistent productivity.

• Digital Data Accuracy: Performed real-time data entry ensuring 100% accuracy while navigating multiple monitor setups and software applications simultaneously.

• Inbound Communication: Managed professional inbound calls and inquiries, utilizing proprietary CRM databases to document detailed case notes and update customer records in real-time.

• Compliance & Privacy: Strictly adhered to rigid data privacy (HIPAA/PII) standards while handling sensitive personal and government program information.

• Virtual Collaboration: Actively participated in virtual team meetings and training sessions via Zoom and Microsoft Teams to stay updated on policy changes in a distributed workforce.

Licensed REALTOR / Texas Real Estate Agencies

Excite Realty, Keller Williams, Browne Hollar Realty & Century 21 10/1999 – 04/2021

• Technical & Database Proficiency: Utilized complex Multiple Listing Services

(MLS) databases and digital transaction management platforms daily to input, update, and maintain accurate property histories and transaction records.

• Documentation & Compliance: Managed, reviewed, and audited high-volume legal contracts, closing packages, and disclosure forms to ensure 100% regulatory compliance with state standards.

• Administrative & Financial Oversight: Coordinated transaction timelines, verified required legal signatures, and cross-referenced financial logs to ensure accurate fund disbursements at closing.

• Data-Driven Analysis: Conducted detailed comparative market analyses (CMA) using specialized evaluation software, translating raw market metrics into pricing strategies for clients.

• Professional Communication: Handled high-stakes negotiations and managed sensitive client communications via phone and email to successfully close transactions.

Branch Administrative Assistant PrimeLending, ViewPoint & CTX Mortgage Gun Barrel City, TX 10/2004 – 08/2009

• Data Verification & Audit: Examined high-volume loan applications and closing documents for 100% accuracy, identifying and correcting discrepancies in financial and closing costs.

• Sensitive Information Handling: Managed the secure recording of credit applications and fund disbursements using proprietary financial software and databases.

• Multi-Channel Communication: Managed high-volume correspondence via phone and email to advise customers on application status and transaction requirements. Education & Certifications

• Registered Professional Appraiser (RPA) (TDLR)

• Real Estate License Texas Department of Licensing and Regulation (TDLR)

• Real Estate Certificate The Real Estate College

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