Customer Support & Direct Care Professional

Linnette Plank

*************.**@*****.*** 570-***-**** 581 Plank rd, Liberty PA, 16930

SUMMARY

Dedicated professional with experience in customer service, food service, and direct support roles. Proven ability to engage customers and clients effectively while maintaining a positive attitude. Experienced as a Deli Worker, providing quality service in a fast-paced environment, and as a Telephone Service Representative, addressing inquiries and resolving issues efficiently. Knowledgeable in business studies, combining practical experience with a strong academic foundation to contribute to team success. Eager to leverage skills in a challenging position. OBJECTIVE

Detail-oriented and proactive Customer Support Specialist with a proven track record in delivering exceptional service and resolving customer inquiries effectively. Seeking to leverage strong communication skills and problem-solving abilities to enhance customer satisfaction and support company goals.

PROFESSIONAL EXPERIENCE

DELI WORKER United Refinery Co,/ Kwik Fill, Blossburg PA June 2017 - October 2022 Assisted customers in selecting and purchasing deli products, ensuring excellent service and product knowledge. Maintained cleanliness and organization of the deli area, adhered to food safety regulations, and prepared and sliced meats, cheeses, and sandwiches efficiently. Collaborated with team members to meet daily sales goals. DIRECT SUPPORT PROFESSIONAL Martha Lloyd, inc, Blossburg PA April 2013 - May 2017 Provided compassionate care and support to individuals with disabilities, assisting with daily living activities, personal hygiene, and medication management. Developed personalized plans to enhance clients' independence and social skills while ensuring a safe environment. Collaborated with families and healthcare teams for optimal care coordination. TELEPHONE SERVICE

REP/CUSTOMER SERVICE

REP

Formerly American Customer Care, Inc.. now

known as ACC Premier, Trout Run and Montoursville

PA

August 1997 -

around March

2013

Managed inbound and outbound calls, providing exceptional customer service and support. Resolved inquiries, issues, and complaints efficiently while maintaining a positive rapport with customers. Processed orders and updates in the system, ensuring accuracy and timely completion of requests. Collaborated with team members to enhance service delivery. EDUCATION

FOCUS AREA: BUSINESS STUDIES Liberty Jr Sr High School, Liberty PA Engaged in comprehensive analyses of business concepts, market trends, and management strategies. Developed skills in financial analysis, strategic planning, and marketing principles. Collaborated on group projects to enhance teamwork and leadership abilities, applying theoretical knowledge to practical business challenges.

REFERENCES

DANIEL PREKOPE, friend

retired **********@*****.*** 904-***-****

ROSEMARY GEYER, friend

works in the deli/kitchen, Liberty Exxon 570-***-****

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