Operations & Inventory Management Professional

Iesha N. Grant

Huntsville, AL ********@*****.*** 931-***-****

PROFESSIONAL SUMMARY

Operations-oriented professional with over 13 years of experience in inventory management, workflow coordination, compliance, and multi-site service delivery. Skilled in supply coordination, process documentation, and team leadership, with an MS in Healthcare Administration.

EDUCATION

Franklin University Columbus, OH

Master of Science, Healthcare Administration. May 2022 EXPERIENCE

Pharmacy Technician Sep 2025 – Present

Huntsville Hospital Huntsville, AL

• Process inpatient and outpatient prescription orders, coordinating with clinical staff to maintain safe medication workflows.

• Operate pharmacy management software to track inventory, profiles, and prescriptions.

• Maintain patient profiles, billing data, and medication orders to ensure system-wide data accuracy. Nursing Assistant Jan 2024 – Aug 2024

Dickson Health and Rehab Dickson, TN

• Assisted residents with daily living activities and personal hygiene to ensure comfort and care standards.

• Communicated care plan updates to residents and staff to support operational continuity.

• Trained new nursing assistants on facility protocols and procedures. Certified Nursing Assistant Aug 2023 – Dec 2024

Palmyra Health and Rehab Palmyra, TN

• Delivered personal care services, ensuring adherence to facility care and documentation standards.

• Monitored and documented resident care plan changes to support accurate recordkeeping.

• Trained incoming nursing assistants on facility protocols and procedures. Veterans Service Representative Apr 2023 – Aug 2023 Department of Veterans Affairs Nashville, TN

• Adjudicated veterans' benefits claims by evaluating military records, medical evidence, and financial data.

• Ensured case resolution through systematic review and compliance with VA statutes and precedent rulings.

• Drafted official correspondence to federal, state, and local agencies. Nursing Assistant Oct 2021 – Apr 2023

VA Tennessee Valley Healthcare, Dept. of Veterans Health Administration Nashville, TN

• Provided patient care services to veteran populations, maintaining care documentation standards.

• Prepared patients, equipment, and documentation to support in-room procedures.

• Coordinated patient admissions, transfers, and discharges, managing logistics and paperwork. Clinic Administrator Sep 2019 – Sep 2021

Sexual Assault Center Nashville, TN

• Managed clinic inventory to ensure availability of supplies, legal exam kits, and medications.

• Developed a standardized documentation checklist for complex cases, improving compliance and consistency.

• Directed advocacy service operations and supervised outreach program staff.

• Oversaw scheduling and workflow coordination to maximize survivors served. Patient Care Coordinator Jan 2017 – Jul 2019

UPIC Health Norfolk, VA

• Managed patient scheduling to optimize appointment flow and clinic operations.

• Resolved insurance and billing issues to maintain patient access and service continuity.

• Educated patients on available services to reduce return visits and improve throughput. CERTIFICATIONS

• TN Certified Nursing Assistant

• Summit Ridge Assisted Care Living Facilities Core Training SKILLS

Operations and Logistics: Inventory management, Supply coordination, Workflow optimization, Regulatory compliance, Process documentation, Team coordination, Scheduling, Data entry and records management

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