Remote Data Entry & Customer Service & Administrative Support

WANDA R. BRIDGES

***********@*****.*** 574-***-**** South Bend, IN 46628

PROFESSIONAL SUMMARY

Results-driven professional with 10+ years of experience in regulatory compliance, investigations, quality assurance, documentation review, training, and process improvement. Proven ability to ensure regulatory compliance, improve operational processes, prepare detailed reports, resolve complex issues, and collaborate with diverse stakeholders in highly regulated environments. Seeking to leverage my skills and experience to support the Indiana Family and Social Services Administration.

PROFESSIONAL EXPERIENCE

BRIGHT LIFE ESTATES, Transaction Coordinator-Remote 01/2024 – 03/2026 Atlanta, GA

•Coordinated real estate transactions while managing deadlines, documentation, and stakeholder communications.

•Reviewed contracts and transaction documents for completeness, accuracy, and compliance with company policies and regulatory requirements.

•Identified documentation discrepancies early and implemented workflow improvements that reduced processing delays and supported on-time closings.

•Streamlined communication processes by proactively tracking transaction milestones, resulting in improved client satisfaction and more efficient coordination among stakeholders.

•Maintained detailed electronic records while ensuring confidentiality and compliance with documentation standards.

•Resolved complex customer concerns through effective communication, problem-solving, and collaboration. STRUCTURED FAMILY HOME CARE, Home Caregiver/Coordinator 02/2022 – 07/2023 South Bend, IN

•Coordinated client care services and maintained accurate medical and insurance-related documentation.

•Addressed client and family concerns while ensuring quality service and HIPAA compliance.

•Collaborated with healthcare professionals to support individualized care plans and timely reporting. DEPARTMENT OF HOMELAND SECURITY / TSA, Transportation Security Officer 11/2002 – 08/2022 South Bend, IN

•Conducted investigations involving passenger identification, travel documentation, prohibited items, and security incidents in accordance with federal regulations.

•Supported continuous process improvement initiatives by identifying workflow efficiencies that improved screening operations, documentation accuracy, and customer service while maintaining strict compliance with TSA security standards.

•Assisted with quality assurance efforts by ensuring adherence to standard operating procedures, federal regulations, and operational performance expectations.

•Served as a member of the Training Department, assisting with onboarding and training newly hired Transportation Security Officers.

•Mentored new employees by reinforcing operational standards, demonstrating best practices, and promoting consistency in screening procedures and documentation.

EDUCATION

Bachelor of Arts, Liberal Studies – Business, Mercer University 05/2010 Atlanta, GA CORE COMPETENCIES

Customer Service

Documentation & Report

Writing

Proven ability to work

independently and

manage multiple

priorities

Process Improvement

Critical Thinking

Conflict Resolution

Case Management

Strong attention to detail

and organizational skills

Regulatory Compliance

CONTINUING EDUCATION

Medical Terminology and ICD-10 Coding, St. Joseph County Public Library Online Learning 2024 TECHNICAL SKILLS

Microsoft Office

Electronic Documentation Systems

Typing 45 WPM

Windows Applications

Data Entry

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