Customer-Focused Financial & Customer Service Specialist

ALISHA ARORA

South Ozone Park, NY

Phone: 616-***-****

Email: *********@*****.***

PROFESSIONAL SUMMARY

Dedicated and customer-focused professional with experience in customer service and financial consulting. Strong communication skills backed by a Master’s degree in English, with the ability to handle clients efficiently and provide high-quality service. Seeking opportunities to leverage my skills in a dynamic work environment.

EDUCATION

Master’s Degree in English

Diploma in IATA UFTAA (Travel & Tourism Certification) WORK EXPERIENCE

Customer Service Associate - Tech Mahindra

- Handled customer queries and provided timely resolutions

- Maintained high customer satisfaction through effective communication

- Managed multiple tasks in a fast-paced environment Financial Consultant - HGS (Hinduja Global Solutions)

- Assisted clients with financial services and account-related queries

- Provided guidance on financial products and services

- Ensured compliance with company policies and customer satisfaction SKILLS

Customer Service Excellence, Communication & Interpersonal Skills, Problem-Solving, Financial Consultation, Time Management, Microsoft Office Basics PERSONAL DETAILS

Date of Birth: December 11, 1989

Marital Status: Divorced

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