Bilingual Customer Service and Delivery Driver

LUIS ALBERTO IBARRA NEAVES

Bilingual Customer Service Sales Aspiring Manager

Phone: 737-***-****

Email: ****.**********@*****.***

Location: San Antonio, Texas

PROFESSIONAL SUMMARY

Bilingual professional with 15+ years of experience in customer service, call centers, airport support, and sales. Strong communication, leadership mindset, conflict resolution skills, and proven ability to manage customer relationships in fast-paced environments. Extensive customer service experience focused on the financial sector, assisting banking customers with account-related inquiries, service support, and issue resolution.

PROFESSIONAL EXPERIENCE

Customer Service Representative – Call Centers (10 years)

• Handled high-volume inbound/outbound calls

• Resolved customer issues efficiently

• Provided account and service support for banking and financial customers

• Assisted customers with financial-service related inquiries

• Maintained high customer satisfaction scores

Airport Customer Service Specialist (5 years)

• Assisted passengers in fast-paced environment

• Resolved travel and service issues in person

• Coordinated with teams for smooth operations

Sales Experience (Telephone & Face-to-Face)

• Sales calls and customer persuasion

• In-person sales and client relationship building

• Identified customer needs and offered solutions

EDUCATION

UDEM High School Diploma (Preparatoria UDEM – Diploma) SKILLS

• Bilingual: English & Spanish

• Customer Service Excellence

• Financial & Banking Customer Support

• Sales & Negotiation

• Leadership Potential

• Conflict Resolution

• Communication Skills

• Team Collaboration

• Adaptability in Fast-Paced Environments

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