Behavioral Health Program and Care Manager
Resume:
Stephanie Pierce
Contact
Norristown, PA 19401
**************@*****.***
Objective
Behavioral health professional with 15 years of progressively responsible experience spanning program coordination, behavioral health operations, care management, crisis intervention, family systems, and client engagement.
Education
University of Phoenix
Master of Science in Psychology
GPA 3.0
Key Skills
Program coordination
Scheduling
Community partnerships
Leadership within treatment teams
Assessment
Systems work
Relationship building
Client engagement
Experience
Clinical Care Manager – Devereux (2023–Present)
Monitor treatment progress, identify barriers to care, and implement solutions to improve outcomes.
Serve as a liaison among clinical teams, families, external providers, and community resources.
Support operational effectiveness through documentation oversight, service coordination, and compliance monitoring.
Family-Based Therapist (2021–2023)
Coordinated treatment planning across family, school, medical, and community systems.
Managed crisis situations and developed strategies to improve family functioning and treatment outcomes.
Maintained compliance with clinical documentation, quality standards, and program requirements.
Case Manager, Central BH (2018–2021)
Coordinated behavioral health services, community resources, and treatment planning for high-needs clients.
Conducted assessments and developed service plans to address complex psychosocial needs.
Mental Health Technician (2016–2018)
Monitored patient safety and behavioral functioning within acute behavioral health settings.
Supported crisis intervention efforts and implementation of individualized treatment plans.
Maintained clinical documentation and communicated patient status to treatment teams.
New Life Program Coordinator (2011–2015)
Coordinated behavioral health and support services for diverse client populations.
Assisted with program operations, client engagement initiatives, and service coordination.
Collaborated with multidisciplinary stakeholders to improve service accessibility and continuity of care.
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led collaborating meetings with providers to determine and evaluate goals while maintaining excellent interagency relationships
References
Available upon request.
Contact this candidate