Client-Focused Administrative Support and Caregiving
Resume:
Katelynn M. Kiefer
*********@*****.*** 971-***-****
Professional Summary
Reliable and motivated professional with an extensive background in client-facing roles and administrative coordination. Skilled at building immediate rapport, managing inquiries with empathy, and maintaining accurate documentation. A resilient team player committed to clear communication and consistently meeting performance-based goals in fast-paced environments. Core Competencies
Client Relations: Exceptional communication skills with a focus on empathy, active listening, and building trust.
Administrative Support: Documentation, scheduling, record maintenance, and accurate information logging.
Operations: Professional phone and digital communication, logistics management, and trauma-informed interaction.
Adaptability: Enthusiastic learner who thrives in performance-driven, flexible work settings. Professional Experience
Direct Support Professional State of Ohio, Developmental Disabilities 2024 – Present Provide compassionate, reliable support while prioritizing clear, professional communication. Maintain accurate computer documentation, including transportation logs, meals, medication administration, and domestic tasks.
Direct Support Professional Milestone Decisions, Coeur d’Alene, ID August 2025 – March 2026
Utilized clear verbal communication to address client needs and resolve inquiries. Applied computer literacy to log information accurately, maintain records, and track schedules.
Coordinated logistics and executed responsibilities, including transportation, meal preparation, medication administration, and domestic tasks.
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Caregiver Home is Where the Heart Is Senior CareGiving September 2024 – February 2025
Provided comprehensive support including transportation, light housework, social engagement, and hygiene.
Maintained consistent medication observation records and computer documentation. Direct Support Professional Pathways, Washington, PA 2023 – 2024 Delivered empathetic client support, emphasizing strong interpersonal communication and active listening.
Leveraged computer skills to accurately document activities, care logs, and medication administration records.
Managed operational responsibilities, including transportation routing, meal preparation, and domestic tasks.
Youth Care Specialist Boys and Girls Aid March 2017 – February 2018 Applied trauma-informed care and de-escalation techniques. Managed operations including meals, transportation, and domestic tasks. Handled sensitive documentation and records with strict confidentiality on internal computer systems.
Direct Support Professional Washington County, OR 2013 – 2017 Provided reliable client support and maintained a positive, patient attitude when navigating challenging interactions.
Managed responsibilities including transportation, meals, medication administration, and domestic tasks.
Utilized computer systems for accurate logging and communication. Customer Service Associate Conestoga Athletic Center, Beaverton, OR 2013 – 2014 Managed monetary transactions and facilitated professional communication via phone and computer.
Education
Marylhurst University, Marylhurst, OR
Portland Community College, Portland, OR
American School, Lansing, IL (High School Diploma) Certifications
Current CPR/First Aid Certification
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Technical Skills
Operations: Proficient in computer-based documentation, phone/digital communication, data logging, and logistics management.
References available upon request.
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