Remote Customer Service Dispatch Supervisor
Resume:
Brent Miller
Glendale, AZ ***** ·
***************@*****.***
Highly skilled and motivated professional with strong background in customer service and a passion for learning and bettering myself. Provides exceptional customer experiences through clear communication, strong phone etiquette and listening to customers requests. Effective time management skills and is self motivated to complete tasks as requested. Proficient in utilizing various computer applications, including web browsers, word processors, email clients. Strong typing skills and ten key abilities. Posses a solid understanding of basic security concepts, warehouse safety requirements, and ADOT regulations. Familiarity with operating systems, mobile devices, IT terminology and cloud-based services. Experience in office administration, dispatch, safety enforcement and a self employed business owner. Committed to delivering outstanding results and contributing to organizational success. Skills
● Strong customer service skills, provide clear
communication and strong phone etiquette.
● Ability and desire to learn new information
quickly.
● Ability to utilize my time effectively. Self
motivated.
● Understanding of basic security concepts,
password management and safe browsing.
● Understanding of safety requirements for
warehouse and driver operations
● Knowledge of common computer applications
such as web browsers, word processors and
email clients.
● Knowledge of ADOT requirements
● Familiarity with operating systems
(Window, macOS).
● Basic understanding of mobile devices
and their operating systems. (IOS and
Android)
● Understand common IT terminology
and acronyms. (CPU, RAM,HTML Etc.)
● Familiar with cloud-based services, such
as Google Drive.
● Understanding of computer hardware
components.
EXPERIENCE
3/2023 - Current
Dispatch Supervisor
BUILDERS FIRST SOURCE, ALLIANCE MILLWORKS
Primarily responsible for assisting the production manager with day to day operations. Requiring a solid understanding of production managers' requests and executing them in an efficient manner. Responsibilities include:
● Managing monthly safety meetings and providing daily safety topics to ensure safe operations in the warehouse.
● Creating standard operating procedures for all machines and equipment in the shop to ensure safe operations.
● Working with the regional safety manager to enforce company policies at our location.
● Ensuring DOT compliance with delivery drivers as well as setting up maintenance schedules, fuel cards and repairs for service trucks.
● Monitored truck tracking software (GeoTab) for delivery/service vehicles to confirm they are on time and obeying traffic laws as well as company policies.
● Maintained accurate and detailed records, including tracking of issue resolution and follow-up actions. 1 Brent Miller
● Assist office staff and install staff with pulling and locating orders and customers will call orders resulting in quick response times while customers or install staff are waiting.
● Work with vendors for shop supplies such as proper PPE, cleaning supplies, safety compliance (signage, fire ext, etc.), general shop supplies (nails, screws, rags, etc.)
● Contacting customers to arranged deliveries when orders were completed.
● Upload all necessary documents for all employees that have been requested by corporate safety for monthly safety compliance.
● Assisting with warehouse employee management. tasks include:
Assigning workloads / Making sure employees are on task.
Managing time off requests.
Assisting with employee morale and team building. 7/2021 – 3/2023
DISPATCH SUPERVISOR
BUILDERS FIRST SOURCE, ALLIANCE CRANE DIVISION
Primarily responsible for management of the day-to-day call volume to schedule cranes. Required a solid understanding of customer needs, ensuring the right crane and equipment was delivered to manage the job. Competencies include:
• Managing crane schedules, drivers and maintenance while assisting customers over the phone.
• Oversaw safety protocols, DOT compliance and reviewed safety and operating standards daily with the team.
• Utilized strong problem-solving skills to resolve customer issues and complaints in a timely and efficient manner.
• Maintained accurate and detailed customer records, including tracking of issue resolution and follow-up actions.
• Utilized ERP system as an end user to manage all aspects of the sales order process, including order entry, invoicing, and customer data management.
• Assisted other employees with basic tech support, including software installation, email setup, printer configuration, and password resets.
• Provided training and support to other end users of the ERP system, ensuring a high level of user proficiency and adoption.
• Collaborated with teams, including sales, marketing, and technical support, to ensure timely and accurate resolution of customer issues.
• Worked with various vendors to maintain supplies and equipment for cranes such as straps, wires, safety gear, PPE.
● Actively listening to customers' concerns and providing clear and concise solutions to their problems.
● Proactively identified opportunities to improve the customer experience, including recommending process improvements and sharing customer feedback with relevant teams. 1/2006 – 7/2021
OWNER
ALPHA OMEGA POOL MAINTENANCE AND REPAIR
Maintained pools weekly and partnered with various pool servicing companies to manage their customer’s needs. Skills include:
• Diagnosed and repaired pool equipment such as pumps, filters, heaters and automation systems.
• Specialized in automation repairs.
• Work with various warranty companies to work with customers on pool equipment claims.
• Maintained strong customer relations.
• Managed day-to-day operations. Billing, purchases, setup and managing customer accounts. Subcontracted with All Star pools to provide warranty work to customers. Competencies Include: 2 Brent Miller
● Coordinating with customers for proper arrival time to property and listening to customers' concerns.
● Addressed customer concerns by diagnosing the problem and creating a plan of action for repair, either through warranty or additional service.
● If work is covered by the warranty company, submit a claim on behalf of the customer by providing documentation of the problem, photos or videos as well as proof of purchase and any other requested information. 2017–2019
ACCURATE SIGNS & ENGRAVING
Designed and produced safety tags and other signage. Skills include:
● Knowledge of corel draw.
● Regularly cleaned and maintained Laser engravers.
● Operating and general troubleshooting of machines.
● Use and maintenance of large plotting vinyl printers.
● Equipment software updates.
Education:
Sunnyslope High School, High School Diploma
3 Brent Miller
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