Remote Logistics & Operations Coordinator

LISA BANCALARI

Palermo, Maine 207-***-**** ****.*********@*****.***

REMOTE LOGISTICS & OPERATIONS COORDINATOR

PROFESSIONAL SUMMARY

Dependable, detail-oriented logistics and operations professional with 15+ years of experience coordinating shipments — including current work supporting distribution to 60+ countries — order processing, and business support functions in fast-paced, remote settings. Skilled at keeping complex operations moving accurately and on schedule, from shipment tracking and vendor coordination to financial recordkeeping. Self-directed and reliable, with a track record of owning processes and improving how work gets done.

CORE SKILLS

Domestic & International Shipment Coordination

End-to-End Order Fulfillment & Logistics Management

Remote Operations & Cross-Functional Communication

Vendor, Carrier & Customer Relationship Management

Process Improvement & Issue Resolution

Shipment & Inventory Data Tracking / Reporting

Team Coordination & Process Ownership

ERP & Logistics Systems Proficiency

PROFESSIONAL EXPERIENCE

Maine Molecular Quality Controls, Inc.

May 2015 – Present

Customer Service, Global Logistics

• Coordinate shipments to 60+ countries across 5 continents, handling an est. 40–60 orders/week

• Prepare shipping/customs documentation for an est. 10–15 international shipments weekly, meeting 24-hr domestic and 7–10 business day international shipping targets

• Serve as key point of contact for an est. 150+ recurring customer and distributor accounts

• Monitor shipment status across carriers, proactively resolving delays and maintaining an est. 95%+ on-time delivery rate

• Maintain data tracking in Excel and the company's ERP platform, covering several hundred active SKUs/orders

EVO Payments (formerly PowerPay LLC)

August 2008 – May 2015

Accounts Payable / Accounts Receivable & Facility Coordinator

• Processed AP/AR transactions across an est. 150–200 client accounts monthly

• Investigated and resolved an est. 20–30 payment discrepancies/billing issues per month

• Performed account reconciliations for an est. 50+ accounts, maintaining high accuracy

• Coordinated administrative and facility support across an est. 5–10 business accounts/locations

Elite Entertainment, Inc.

1994 – 2009

Director of Operations (Co-Owner)

• Co-founded and directed operations for a specialty consumer media distribution company, sustaining profitable operations over 15 years

• Coordinated product licensing, manufacturing, and release logistics across an est. 50+ product titles

• Built and managed vendor relationships with manufacturing and specialty distribution/retail partners to fulfill orders

• Oversaw invoicing, financial recordkeeping, and day-to-day business operations

SOFTWARE & SYSTEMS

Microsoft Excel, Outlook, Word, PowerPoint, Access

ERP / Order Management Platform [confirm exact system used at MMQCI]

Shipping / Carrier Platform — likely FedEx Ship Manager and/or UPS WorldShip [confirm]

QuickBooks or similar accounting software [confirm]

CRM / Customer Support Platform, if applicable [confirm]

ADDITIONAL INFORMATION

• Open to individual contributor or team lead / process-ownership roles

• Availability: [immediate / two weeks' notice / flexible]

• References available upon request

Contact this candidate