Administrative & Customer Service Professional

MOKGADI LILLIAN MOKGAWA

*** ******* ******, ***** *******, Tembisa

Phone: 072-***-**** / 072-***-**** Email: ***************@*****.***

Professional Summary

Detail-oriented Administrative and Customer Service professional with experience in bookkeeping support, payroll assistance, fleet management, logistics administration, data capturing, and insurance sales. Skilled in Microsoft Office, customer relations, record management, and communication. Strong organizational and leadership abilities with a proven track record of supporting business operations efficiently.

Core Skills

Microsoft Office (Excel, Word, PowerPoint, Access)

Administrative Support

Bookkeeping Assistance

Payroll Support

Fleet Management

Customer Service

Sales and Marketing

Data Capturing

Document Filing and Records Management

Communication and Telephone Etiquette

Organizational and Leadership Skills

Professional Experience

Administration Clerk Sunrise Special Services

March 2020 – Present

Assist with bookkeeping and payroll administration

Manage company fleet records and logistics documentation

Perform data capturing and maintain accurate records

Handle filing and administrative support duties

Intern Seabela Learning Academy

2018 – 2019

Assisted with data capturing and document filing

Supported company bookkeeping activities

Maintained Portfolio of Evidence (POE) records

Sales Consultant Liberty Life Insurance

2014 – 2018

Sourced and registered new insurance clients

Captured and updated client information on internal systems

Provided product updates and customer support

Assisted clients with policy inquiries

Financial Advisor Metropolitan Life

2013 – 2014

Opened new insurance policies for clients

Updated client information and product offerings

Conducted cold calling and client outreach

Education

Certificate in Business Administration Seabela Learning Academy 2018

Degree in Media Studies University of Limpopo 2012

Matric Dendron Secondary School 2007

References

Mr Patrick Ngobese

Supervisor, Sunrise Special Services

Email: *******@********.**.**

Phone: 060-***-****

Mbali Zwane

Manager, Seabela Learning Academy

Email: *********@*****.***

Phone: 071-***-**** / 010-***-****

Mr Jimmy Banda

Area Manager, Liberty Life Insurance

Email: **********@******.**.**

Phone: 015-***-****/3

Rammai Mmacheune

Manager, Metropolitan Life

Email: **************@************.**.**

Phone: 087-***-****

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