Administrative Support & Records Management Professional

MELINDA A. JOHNSTON

Mobile: 843-***-**** Email: ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated administrative professional with 9+ years of experience supporting executive leadership, coordinating office operations, managing records, and providing high-level customer service in fast-paced environments. Skilled in calendar management, correspondence preparation, data entry, records management, travel coordination, report generation, and confidential document handling. Experienced in working across multiple departments to improve workflow efficiency, maintain compliance, and ensure accurate administrative support. Proficient in Microsoft Office Suite, database systems, and office management procedures with strong organizational, communication, and multitasking abilities. Seeking to leverage administrative and operational experience.

CORE COMPETENCIES

Administrative Support Office Operations Records Management Data Entry & Reporting Calendar & Schedule Coordination Customer Service Meeting Coordination Travel Arrangements Document Preparation Correspondence Management Regulatory Compliance Confidential Records Handling Process Improvement Team Collaboration Microsoft Office Suite Database Management

PROFESSIONAL EXPERIENCE

Credit & Insurance Manager AMS Financial November 2021 – Present

Provide comprehensive administrative support to executive leadership, including coordinating meetings, preparing reports, maintaining records, and assisting with daily operational activities.

Manage high-volume documentation processes while ensuring accuracy, confidentiality, and compliance with company policies and procedures.

Coordinate communication between internal departments and external business partners to maintain efficient workflow and timely task completion.

Maintain and organize sensitive customer and financial records with strong attention to detail and data integrity.

Process and review large volumes of applications and supporting documents while meeting strict deadlines.

Manage Outlook calendars, schedule appointments, and coordinate logistics for leadership and departmental teams.

Assist with preparation of reports, spreadsheets, and administrative documentation using Microsoft Office Suite.

Support office operations by troubleshooting administrative issues, improving workflow efficiency, and maintaining organized filing systems.

Handle customer inquiries professionally and provide timely resolution to administrative and account-related concerns.

Perform data entry, document tracking, and records reconciliation to ensure accurate reporting and compliance.

Senior Underwriter Community Credit April 2016 – October 2021

Provided administrative and operational support within a fast-paced office environment while maintaining compliance with organizational procedures.

Managed and processed high volumes of applications, records, and supporting documentation with strong accuracy and attention to detail.

Coordinated travel arrangements for company ownership, including airfare, lodging, rental vehicles, itineraries, and schedule adjustments.

Maintained organized electronic and physical filing systems to ensure accessibility and compliance with recordkeeping standards.

Processed DMV title documentation and verified records for completeness and accuracy.

Conducted audits and reconciliations of departmental records and documentation to support operational efficiency.

Communicated professionally with customers, vendors, and internal staff to resolve issues and provide administrative assistance.

Assisted with reporting, correspondence preparation, and data management using Microsoft Office and web-based systems.

Office Manager One View Business Solutions May 2015 – April 2016

Oversaw daily office operations and ensured smooth administrative workflow across multiple functional areas.

Supervised administrative processes including payroll support, onboarding documentation, scheduling, and employee records management.

Coordinated meetings, maintained office calendars, and prepared operational reports for leadership review.

Managed vendor communications, maintained service agreements, and coordinated office supply procurement.

Assisted with preparation and review of financial and operational reports, including sales and profit/loss summaries.

Supported recruitment activities, onboarding coordination, and staff scheduling for a team of 15 employees.

Maintained organized filing systems and ensured timely completion of administrative tasks and deadlines.

EDUCATION

Associate of Applied Science in Criminal Justice Kaplan University

President's List (2013 & 2014) Graduating GPA: 3.6

TECHNICAL SKILLS

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) Dealertrack Deal Pack Systems

E-Oscar Programs 700 Credit Autonique Typing: 60+ WPM

AWARDS & HONORS

Finance Employee of the Year (AMS Financial) Senior Underwriter of the Year (AMS Financial) Employee of the Year (OneView Business Solutions)

Contact this candidate