IT Manager, Project Manager & IT Support

BALAJI ADHIKARI

IT Manager Project Manager IT Support Software Testing Customer Service

Hyderabad +91-990******* **************@*****.***

Executive Summary

MCA-qualified IT professional with 36+ years of experience across IT Infrastructure Management, Project Management, IT Support, Software Testing, Customer Service, Vendor Management, and Administration. Proven leadership experience in aviation, technology, customer support, and defense environments. Experienced in managing teams, IT operations, service delivery, infrastructure projects, and stakeholder relationships.

Core Competencies

IT Operations • Project Management • IT Support • Service Delivery • Infrastructure Management • Vendor Management • Customer Service • Network Administration • Information Security • Team Leadership • Software Testing • Budgeting • SLA Management • Process Improvement

Professional Experience

Corvia Consulting (Remote) IT Support Consultant Mar 2026 – Present

Provide IT support, user administration, Microsoft 365 support, onboarding/offboarding assistance, vendor coordination, troubleshooting, documentation, and support for cloud-based business applications.

Freelancer – uTest & AI Testing Projects Test Team Leader Jul 2023 – Present

Lead testing activities, evaluate AI applications, perform functional testing, defect reporting, and quality assurance across multiple projects.

Bobba Group Project Manager Mar 2021 – Jun 2023

Managed project execution, stakeholder communication, planning, coordination, resource allocation, and successful delivery of business initiatives.

Amazon Customer Service Associate 2019–2021 (Contract)

Supported North American customers, resolved service issues, and maintained high customer satisfaction.

Menzies Bobba Ground Handling Services IT Manager Aug 2007 – Jun 2019

Led IT infrastructure and airport operations support. Managed networks, servers, vendors, budgets, service delivery, cybersecurity controls, and technical teams supporting international airline operations.

Virinchi Technologies Test Lead Aug 2005 – Jul 2007

Managed software testing activities, test planning, QA processes, SQL validation, automation tools, and CMMI initiatives.

Indian Air Force IT & Administration Roles Apr 1985 – Apr 2005

Served 20 years in IT and administrative functions. Worked on Oracle, COBOL, database administration, networking, payroll automation, training, and systems support.

Key Achievements

• Managed IT operations supporting international and domestic airline ground handling services.

• Led infrastructure, networking, server administration, and vendor management functions.

• Developed payroll-related software modules during Indian Air Force service.

• Successfully managed testing teams and software quality initiatives.

• Built strong expertise in customer service, project delivery, and operational excellence.

Technical Skills

Operating Systems: Windows Server, Linux, UNIX

Databases: Oracle, SQL Server, MySQL

Programming: COBOL, C#.NET, VB.NET, ASP.NET, HTML, JavaScript

Networking: Active Directory, DNS, DHCP, LAN/WAN, Cisco Infrastructure

Testing Tools: QTP, WinRunner, Test Director

Applications: Microsoft 365, MS Office Suite

Education

Master of Computer Applications (MCA) – IGNOU, 2004

Bachelor of Commerce – Osmania University, 1990

Languages

English, Hindi, Telugu

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