Operations & Customer Growth Leader

Lisa Corley, Positive Professional

Lisle, Illinois, United States, 331-***-****, *********@*****.***

PROFESSIONAL

SUMMARY

Results-driven professional with expertise in operations management, customer relationship management, and team development. Proven track record in mentoring and coaching, enhancing team productivity, and driving continuous improvement strategies. Ready to leverage skills and experience to excel as a Positive Professional, contributing to organizational growth and success. SKILLS Project scheduling and inventory

management

Expert

Operations management Expert

Payroll administration Expert

Customer relationship

management

Expert

Marketing strategies Expert

Sales techniques Expert

Mentoring and coaching Expert

Analytical skills Expert

Hospitality expertise Expert

Recruiting and team

development

Expert

Continuous improvement

strategies

Expert

Profit and loss management Expert

Customer support excellence Expert

Merchandising expertise Expert

Sales support functions Expert

EMPLOYMENT HISTORY

Jun 2023 Store Lead, Walgreens Downers Grove

Created successful shift plans, adjusting team member line-up to achieve shift efficiency.

• Coordinated daily tasks and assigned duties to staff members in accordance with company policies.

• Complied with company standards and policies, setting example for team members.

• Coached team members, delivering candid feedback on expectations and performance.

• Managed inventory levels and minimized loss, following company systems and guidelines including supply orders as needed.

• Maintained clean and secure operating environment, driving safety and well-being of employees on shift.

• Inspected store displays regularly to ensure items were properly stocked and displayed according to company guidelines.

• Resolved customer complaints promptly, professionally and with courtesy.

• Opened and closed the store.

• Handled cash and balanced drawers safe nightly.

Jun 2023 — Oct 2024 Private Yoga Teacher, Self Employed Willow Springs Assisted clients in achieving their mobility goals through a holistic approach that combines body awareness, mindfulness and breath work.

• Continually updated my knowledge base by attending workshops related to different styles of yoga or anatomy courses.

• Adapted classes according to student's physical abilities and limitations while maintaining an enjoyable atmosphere.

• Developed and implemented customized yoga sessions for private clients to meet their individual goals and needs.

• Fostered relationships with existing clients through frequent communication via email or phone calls regarding upcoming events or changes in schedule.

Dec 2022 — May 2023 Guest Services Manager, Tricoci Salon and Spa Oak Brook Scheduling, coaching and hiring Guest Service Representatives and Spa Assistants for busy Salon. Oct 2014 — Dec 2022 General Manager, PCRK Group/Massage Envy Darien Provide Best In Class customer service.

• Support General Manager and Assistant General Managers in handling a team of 200 serving 400-500 clients daily.

• Provided guidance and support to employees in resolving complex customer inquiries.

• Established procedures for handling difficult guests, reducing the number of escalated situations.

• Monitored daily performance metrics to assess team progress towards achieving promotional sales goals.

• Gift card sales increased 8%

• Met with clients to schedule and plan details of conventions, banquets, receptions and other functions.

• Maintained excellent communication with other departments to ensure smooth operations during peak hours.

• Implemented incentive programs that increased employee engagement and productivity levels.

• Inspected guest rooms, public areas, and grounds for cleanliness and appearance.

• Greeted and registered guests.

• Managed day to day operations of busy massage and skin care clinics in both Darien (Top 10 clinic) and Wheaton, providing leadership and support to Licensed Massage Therapists, Licensed Aestheticians and Sales Associates.

• Facilitated process improvement by working with both franchise and regional leadership to ensure continuous improvement and increased revenue 10%.

• Tailored body and skincare services to meet individual needs of each client.

• Lead by example with proven success in sales and customer care behaviors, maintaining a personal conversion rate consistently higher than clinic average.

• Increased retail skincare sales by 5%

• Used customer feedback for improving operations and building brand loyalty.

• Provided coaching and mentoring support for employees at all levels of the organization.

• Managed profit goals against budget and prior year, keeping controllable costs within budget.

• Developed strategies to improve operational efficiency, reduce costs and maximize profitability.

• Coordinated staff training sessions to ensure compliance with company policies and procedures.

• Monitored store performance and identified opportunities for improvement. EDUCATION Bachelor of Arts in Theatre, Columbia College Chicago

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