Remote Personal Assistant - Office Operations Expert

AKILAH LEE

ATLANTA, GEORGIA

757-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Operations and administrative professional with 20+ years of experience supporting accounting functions, client relations, office operations, mortgage servicing, and business administration. Skilled in accounts payable, bookkeeping, tax preparation, customer support, vendor coordination, and team leadership. Recognized for strong communication, organization, problem-solving, and the ability to manage multiple priorities in fast-paced and remote environments.

CORE SKILLS

Remote Administrative Support • Office Operations • Accounts Payable • Bookkeeping • Tax Preparation • Customer Service • Client Relations • Vendor Coordination • Team Leadership • Problem-Solving • Critical Thinking • Microsoft Office Suite • Email & Calendar Management • Data Entry • Billing & Invoicing • Workflow Coordination • Communication • Organizational Skills

PROFESSIONAL EXPERIENCE

ATC Income Tax

Tax Preparer & Office Administrator

Atlanta, Georgia Dec 2023 – May 2025

Prepared tax returns and maintained accurate financial records

Supported office operations, scheduling, and client communication

Managed bookkeeping tasks and administrative documentation

Delivered customer support through phone and email correspondence

Posted payments to customer accounts and balanced receivables daily.

EL Tax Solutions, LLC

Tax Preparer & Office Manager

Atlanta, Georgia Jan 2020 – Oct 2023

Assisted clients with tax preparation and account support

Managed daily administrative operations and financial documentation

Maintained organized records and coordinated client communications

Posted payments to customer accounts and balanced receivables daily.

Supported bookkeeping and reporting functions

Veritiv Logistics

Accounts Payable Associate

Norcross, Georgia Jan 2019 – Jul 2019

Processed invoices, vendor payments, and account reconciliations

Maintained accurate financial records and payment tracking

Assisted with accounts payable reporting and vendor communication

3 way match, batching, and coding

A/P email inbox monitoring duties

Worked with accounting team to help with A/P closing, month-end, ledgers, and adjustments

Partnered with A/R, Cash Apps, and managed outgoing A/P communications

DeKalb County Utility Customer Operations

Customer Service Representative – Inbound Call Center

Atlanta, Georgia Jan 2018 – Oct 2018

Resolved customer account and billing inquiries in a high-volume environment

Provided professional phone support and account assistance and maintained accurate documentation and customer records

Maintained accurate documentation and customer records

Processed payments to customer accounts to ensure water & sewer services would not be interrupted

First-Contact Resolution 80%

QA Score 95%

Community Loans of America

Account Reconciliation Specialist

Atlanta, Georgia Jan 2016 – Sep 2017

Performed account reconciliations and resolved financial discrepancies

Maintained reporting documentation and account records

Collaborated across departments to support operational accuracy

Posted & reconciled payments to customer accounts for more than 400 stores and approximately 4700 customers

Summit Federal Credit Union

Bookkeeper & Administrative Coordinator

Norfolk, Virginia Jan 2015 – Aug 2015

Managed bookkeeping functions, billing, and office support tasks.

Maintained financial records and administrative documentation.

Reconciled bank statements, and managed accounts payables & receivables.

Assisted with customer communication and daily operations.

Assisted with payroll and budgeting tasks.

LoanCare Servicing, Inc.

Escrow Payment Processor

Account Reconciliation Specialist II

Virginia Beach, Virginia May 2010 – Jun 2014

Reconciled investor and custodial accounts for Fannie Mae, Ginnie Mae, Freddie Mac, as well as private investors

Conducted account research, reconciliations, and reporting support

Resolved account discrepancies and maintained financial accuracy

Assisted with workflow coordination and documentation management

Disbursed County, City, and Township real estate payments to each tax authority from customers escrow accounts based on the real estate payment schedule

Designer Carpets

Bookkeeper & Office Manager

Atlanta, Georgia Jan 2004 –Dec 2009

Managed accounts payables and receivables

Managed bookkeeping, billing, and administrative operations, including vendor communications

Coordinated customer communication and office workflow

Maintained organized financial and business records

EDUCATION

Norfolk State University Bachelor of Science in Interdisciplinary Studies Concentration: Marketing Norfolk, VA 2013

Bauder College Associate of Arts in Graphic Design Atlanta, GA 2002

TECHNICAL SKILLS

Microsoft Office Suite • Data Entry • Email Management • Accounts Payable Systems • Bookkeeping Software • Billing & Invoicing

• Customer Support Systems • Remote Communication Tools

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