Customer Service & Operations Leader
Resume:
C h r i s t o p h e r Mc C l a r r o n
*********.***********@*****.***
Mount Pleasant, Texas 75455
Professional Objective: Hardworking, self-driven professional eager to contribute meaningfully in a collaborative team setting.
Child Development Care Giver Volunteer 2023-present With eight grandchildren under the age of eight; Developed structured domestic daycare that includes, empowered creative/nurturing farming and daily outdoor discovery activities; language arts, nutrition education; conducted age appropriate daily exercises, held music lessons, trained meditation and personal discipline with parental love and supervision.
Retail Community Outreach Agent
McClarron Rural Development LLC. Mount Pleasant TX 2019-2023 Partnered with SWACONNECT to distribute phones and tablets with 5G connection with a mobile retail kiosk for the Affordable Connectivity Program and the Lifeline Program with cash handling and inventory control.
Medical Customer Service /Director of Operations and Development The Benjamin Outreach Medical Network Corporation /Hollywood Health Hollywood, FL 2009-2026 Branded customer service operational procedures for young emerging medical practice including patient check-in and insurance verification. Developed direct patient call back standards and procedures with medical team, online patient communication utilizing HIPPA standards. Set-Up House calls practice that includes a medical checklist. Standardized customer phone protocol and online protocol through all aspects of diversified medical practice including men’s health, women’s health and family practice. Increased medical practice revenue by 40%. Software: MS Suite/ Care 360/ Office Alley/ / AI software
Production Supervisor
Pilgrims Pride/ JBS – prepared foods Mount Pleasant TX 2019-2022t Dynamic production supervisor well versed in implementation of all aspects of the production process. Strong interpersonal skills and collaborating with HAACP, USDA and motivating team members; Dedicated to producing quality poultry products and improving the process; Trained in Root Cause Analysis, MYQm KRONOS; Cintrix and Microsoft Office. Managed the daily production operations of one prepared food production line and sometimes two prepared foods production line from 25 to 40 team members Call Center Manager / Sales Agent
Chelle Comm Dallas, TX 2017-2019 Organized professionals who managed call center operations included sales, recruitment and physical build out of new offices with approximately 35 Agents. Directed agents’ workflow and workload as well as handled complaints, concerns and questions from employees and customers. Increased customer satisfaction while helping agents meet daily, weekly, monthly quotas. Motivated staff while nurturing a team environment. Patient Advocate /Caregiver
Mount Pleasant, TX 2012 – 2017
Oversaw care for terminally ill patients. Managed patients with multiple medications including daily insulin injections. Assisted patients in (ADL) Activities of Daily Living. Transported patients to doctor appointments and recommended therapies. Shopped for patient’s health diabetic food products. Maintained a positive home environment conducive to healing and recovery. Continued physical therapy and meditation with patients daily.
Education:
BA Certification – University of South Florida, St Petersburg Forklift operator,powered pallet jack certification Prairie View A&M University Prairie View, TX
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