Customer Service & Operations Manager

Shondale Robinson

312-***-**** **** S May Street. Chicago IL. 60643 E-mail address: ********@*****.***

Experience:

Under the direction of shift supervisor and/or other designated lead personnel the Industrial Athlete assists customers in selecting the inventory needed, by picking the correct cases for each load. While maintaining the highest levels of accuracy and safety by following established policies and procedures.

T-Mobile (Fortune 500)

Customer Service Associate Tier 2

July 15, 2021 – Present

Bolingbrook, IL.

- Expert customer service resolving inquiries and concerns.

- Account management, offering additional products, and collecting past due balances.

- Utilized resource documentation and training tools for exceptional customer service.

- Met productivity and quality standards.

- Disbursed adjustments and account credits as per T-Mobile policy.

- Developed approaches, standards, and procedures for each call.

- Completed training requirements and gained proficiency.

Belmar

Customer Service Manager/Account Manager

July 27, 2016 – June 15, 2021

Bolingbrook, IL

Monitor and evaluate the safety of each employee daily.

Monitor and evaluate the safe and efficient loading and unloading process of freight throughout the shift.

Monitors, evaluates, and teaches employees safe lifting techniques as well as uses safe lifting as needed throughout the day.

Manages, assigns, and supervises employees in the area to ensure proper utilization of employees, equipment, loading and unloading while meeting customer expectation

Manages all work schedules and time off requests.

Closely work with Regional Manager and Corporate Management to ensure alignment in meeting daily/weekly/monthly and yearly business objectives are met.

Provide analyses, suggestions and ideas for the improvement of operations within the shift, department and facility.

Provide positive and constructive feedback to employees on a continual basis regarding ROI, MPH, stops per hour, return shipments, missed shipments, delivery/pick up errors, and overall productivity. This also includes handling disciplinary actions as needed.

Conducts daily inspections to ensure compliance with local state, federal, federal safety regulations, as well as OSHA compliance, and DOT compliance.

Ensure that 100% of trailers are loaded correctly to ensure safe transport of freight.

Inspect trailers throughout the day for cleanliness and to ensure correct loading/unloading techniques are being used.

Complete forklift job training knowledge and use a forklift as necessary within the warehouse.

Kehe

July 27, 2016 – June 15, 2021

Romeoville, IL

Account Manager

Reads production schedule, customer order, work order, shipping order, or requisition to determine items to be moved, gathered, and/or distributed

Pulls and prepares product for shipment, ensuring that the exact number and type of product is loaded

Sorts and places materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code

Assembles customer orders from stock, stage orders and/or conveys orders to packing station or shipping department according to OH or customer pick sheet

Loads, unloads, moves, stacks and stages products and materials using an electric pallet jack or other power equipment

Maintains equipment by keeping it clean and safe, reporting service requests as needed

Assists in maintaining the security of the warehouse by conducting operations in a manner which promotes safety

Checks orders for exactness and neatness according to ISO 9001 procedures

Marks materials with identifying information

Weighs or counts items for distribution within warehouse to ensure conformance to company standards

Efficiently moves and loads product from staging and/or storage areas into trailers

Performs picking duties in an efficient manner that meets both company and customer standards

Assists with physical inventories and cycle counts, ensuring proper stock rotation

Assists in distribution center/warehouse cleanup as required

Other duties as required and assigned by supervisor

For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action.

Education:

King College

Skills:

1.Pallet Jack. Transported pallets on motorized pallet jacks throughout the refrigerated warehouse. Operated machinery...

2.RF Scanner. Pick pharmaceutical orders/ stocking warehouse using RF scanner to ensure accuracy. Utilized RF scanner...

3.Safety Procedures. Handle currency and credit transactions quickly and accurately, Resolving...

References:

Available upon request

Contact this candidate