Medical Billing & Coding Professional
Resume:
Yamilette Lorig
**** ********* **** ***. ** Charlotte, NC 28210 980-***-**** *******@*****.*** PROFESSIONAL PROFILE
Top performing professional backed by medical billing, Medicare and Medicaid insurance, leadership, call center, and customer service experience. Communicate effectively with clients, internal staff, providers, and insurance payers to ensure high quality billing services.
Lead by example and set high standards for performance.
Manage deadlines and meet quality standards with accuracy and consistent attention to detail.
Show sound judgment and good decision making when dealing with problems.
Communication Platforms – Zoom, Google Meet.
Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint.
10-key Data Entry; Typing Speed – 40 WPM.
American Red Cross – CPR Certification
KEY QUALIFICATIONS
Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT) EDUCATION
Ultimate Medical Academy Diploma – Medical Billing and Coding, 2025 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate Introduced to the following concepts:
Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.
Electronic health records systems and healthcare claims preparation and submission processes.
Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.
Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.
HIPAA rules and regulations related to patient information privacy and security. HEALTHCARE INDUSTRY EXPERIENCE
TalentBridge/CareMetx Call Center – Charlotte, NC 12/2025 – Present
Specialty Pharmacy Reimbursement Specialist
Conduct benefit investigations for insurance plans
Communicate with payers and providers to confirm coverage
Document benefit details and interactions in internal systems
Support prior authorization submissions
Escalate reimbursement delays or issues
Collaborate with internal teams
Provide benefit-related information to staff, providers, and patients Meduit Call Center – Charlotte, NC 05/2025 – 12/2025 EOB Biller / Customer Service Representative
Interact with customers via inbound and outbound calls to answer inquiries and to provide assistance. Yamilette Lorig, Cont.
Explain insurance benefits (EOBs) and bills to patients, collect payments, set up payment arrangements, and make necessary revisions to accounts.
Enter account data, communicate in a clear and concise manner, and ensure confidentiality.
Provide resolutions to problems, follow established procedures, and deliver professional customer service. Continuum GBL Call Center (Aetna) – Charlotte, NC 10/2018 – 06/2021 Supervisor / Trainer / Customer Service Representative
Served as direct point of contact and assisted with member enrollment and benefits for Medicare and Medicaid.
Scheduled appointments with doctor offices, entered data, revised billing, and utilized OTC booklets or directory book.
Answered questions, helped with website issues, and kept complete and accurate records.
Transferred calls as needed and abided by HIPAA guidelines. ADDITIONAL WORK EXPERIENCE
AAA Club Alliance – Chesapeake, VA 07/2024 – 05/2025 Customer Service Representative (Remote)
Managed high volume of phone calls and utilized active listening to respond to inquiries and concerns.
Took action and followed up to ensure timely and efficient problem resolution.
Entered data and documented customer interactions with high attention to detail. Charter Communications Call Center – Charlotte, NC 01/2023 – 10/2023 Tech Support Representative / Customer Service
Provided inbound customer support, troubleshot hardware and software issues, and offered additional products and services.
Tracked, retrieved, and documented information in databases.
Maintained broad knowledge of client products and services and delivered exemplary customer service. TTEC Call Center – Charlotte, NC 08/2021 – 12/2022 Online Banker / Customer Service Representative (Remote)
Worked closely with customers to deliver relevant, loyalty-building service and support.
Provided information, conducted fund transfers, handled payments, performed fraud investigations, and directed customers to appropriate departments to ensure one call resolution.
Kept detailed and accurate records on customer interactions and ensured confidentiality. Jackson Hewitt – Charlotte, NC Tax Preparer Liaison / Customer Service 10/2014 – 03/2020 VOLUNTEER EXPERIENCE
American Red Cross – Charlotte, NC 07/2017 – Present Disaster Action Team (DAT)
Respond to emergencies like fires, storms, and other disasters and provide needed assistance.
Help secure food, shelter, and care to those affected by major disasters.
Educate the public on how to prepare for disasters.
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