Customer Care & Verification Specialist

Lanecia PERRY

Cleveland, OH ***** +1-216-***-**** *********@*****.***

Willing to relocate: Anywhere

Work Experience

Customer Care Representative (CCR)

CVS CAREMAK Solon, OH

October 2023 to April 2026

Average of 60 calls a day

Assist Members with prescription

Aiding in maintaining account

While multitasking systems to complete tasks

Verification Specialist

Cisive formerly known as Carco New York, NY

January 2020 to June 2022

Verification of criminal records employment history, Education, Application for Delta Pilots Records Specialist

Keybank corporate west Brooklyn, OH

August 2016 to June 2020

I was in charge of the auto loans inputting data up to 300 files a day. Consumer loans, pulled task for other departments, microfilm, pulled daily list,

Enrollment Coordinator

CVS Health Solon, OH

February 2013 to April 2015

My duties were to enroll new and existing consumers into better health care plans, shipping of medical supplies, Education

Medical Assist (Some college)

Remington College-Cleveland Campus Maple Heights, OH January 2006 to October 2007

Skills

Data collection Hotel experience Order fulfillment Laboratory Experience Customer support Analysis skills Word processing Front desk Medical Receptionist Order entry Telephony Customer service Medical Terminology HIPAA Data entry Negotiation Medical Scheduling Care plans Insurance Verification Dental office experience Time management Banking Documentation review Human resources Microsoft Outlook Typing Call center Recruiting Computer skills Office Administration Office experience Filing Phone etiquette Sales Clerical Experience Help Desk Account management Administrative experience Microsoft Access Organizational skills SharePoint Citrix ICD-10 Payroll Hospital Experience Leadership Accounts receivable Multi-line phone systems Medical Records ICD-9 Team management EMR systems Computer Literacy Mac OS VPN Google Docs Medical Office Experience Communication skills Telemarketing CPT Coding

Additional Information

Authorized to work in the US for any employer

Contact this candidate